These troubleshooting steps goe from easy to more advanced.
Please follow the steps in order and check if the device works after each step.
Make sure you have the latest version of Mac OS
Apple is regularly improving the way Mac OS handles Bluetooth devices.
Click here for instructions on how to update Mac OS.
Make sure you have the right Bluetooth parameters
In some cases, disabling the iCloud hand-off functionality can help.
WARNING: This will reset your Mac, and cause it to forget all of the Bluetooth devices you have ever used. You will need to re-configure each device.
NOTE: Make sure all your Bluetooth devices are on and have enough battery life before you re-pair them.
When the new Bluetooth Preference file is created, you'll need to re-pair all your Bluetooth devices with your Mac. Here's how:
The Mac’s Bluetooth Preference List may be corrupted. This preference list stores all the Bluetooth devices pairings and their current states. If the list is corrupted, you’ll need to remove your Mac’s Bluetooth Preference List and re-pair your device.
NOTE: This will delete all pairing for your Bluetooth devices from your computer, not just Logitech devices.
Please follow the steps in order and check if the device works after each step.
Make sure you have the latest version of Mac OS
Apple is regularly improving the way Mac OS handles Bluetooth devices.
Click here for instructions on how to update Mac OS.
Make sure you have the right Bluetooth parameters
- Navigate to the Bluetooth preference pane in System Preferences:
- Go to Apple Menu > System Preferences > Bluetooth
- Go to Apple Menu > System Preferences > Bluetooth
- Make sure that Bluetooth is turned On.
- In the bottom-right corner of the Bluetooth Preference window, click Advanced.
- Make sure all three options are checked:
- Open Bluetooth Setup Assistant at startup if no keyboard is detected
- Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
- Allow Bluetooth devices to wake this computer
- NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac and that the OS X Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse or trackpad is not detected as connected to your Mac.
- Click OK.
- Navigate to the Bluetooth preference pane in System Preferences:
- Go to Apple Menu > System Preferences > Bluetooth
- Click Turn Bluetooth Off.
- Wait a few seconds, and then click Turn Bluetooth On.
- Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.
- Navigate to the Bluetooth preference pane in System Preferences:
- Go to Apple Menu > System Preferences > Bluetooth
- Locate your device in the Devices list, and click on the “x” to remove it.
- Re-pair your device by following the procedure described here.
In some cases, disabling the iCloud hand-off functionality can help.
- Navigate to the General preference pane in System Preferences:
- Go to Apple Menu > System Preferences > General
- Go to Apple Menu > System Preferences > General
- Make sure Handoff is unchecked.
WARNING: This will reset your Mac, and cause it to forget all of the Bluetooth devices you have ever used. You will need to re-configure each device.
- Make sure Bluetooth is enabled and that you can see the Bluetooth icon in the Mac Menu Bar at the top of the screen. (You'll need to check the box Show Bluetooth in menu bar in the Bluetooth preferences).
- Hold down the Shift and Option keys, and then click the Bluetooth icon in the Mac Menu Bar.
- The Bluetooth menu will appear, and you will see additional hidden items in the drop-down menu. Select Debug and then Remove all devices. This clears the Bluetooth device table and you'll then need to reset the Bluetooth system.
- Hold down the Shift and Option keys again, click on the Bluetooth menu and select Debug > Reset the Bluetooth Module.
- You will now need to repair all your Bluetooth devices following standard Bluetooth pairing procedures.
NOTE: Make sure all your Bluetooth devices are on and have enough battery life before you re-pair them.
When the new Bluetooth Preference file is created, you'll need to re-pair all your Bluetooth devices with your Mac. Here's how:
- If the Bluetooth Assistant starts up, follow the onscreen instructions and you should be ready to go. If the Assistant doesn’t appear, go to Step 3.
- Click Apple > System Preferences, and select the Bluetooth Preference pane.
- Your Bluetooth devices should be listed with a Pair button next to each unpaired device. Click Pair to associate each Bluetooth device with your Mac.
- Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.
The Mac’s Bluetooth Preference List may be corrupted. This preference list stores all the Bluetooth devices pairings and their current states. If the list is corrupted, you’ll need to remove your Mac’s Bluetooth Preference List and re-pair your device.
NOTE: This will delete all pairing for your Bluetooth devices from your computer, not just Logitech devices.
- Click Apple > System Preferences, and select the Bluetooth Preference pane.
- Click Turn Bluetooth Off.
- Open a Finder window and navigate to the /YourStartupDrive/Library/Preferences folder. Press Command-Shift-G on your keyboard and enter /Library/Preferences in the box.
Typically this will be in /Macintosh HD/Library/Preferences. If you changed the name of your startup drive, then the first part of the pathname above will be that [Name]; for example, [Name]/Library/Preferences.
- With the Preferences folder open in the Finder, look for the file called com.apple.Bluetooth.plist. This is your Bluetooth Preference List. This file could be corrupted and cause problems with your Logitech Bluetooth device.
- Select the com.apple.Bluetooth.plist file and drag it to the desktop.
NOTE: This will create a backup file on your desktop if you ever want to go back to the original setup. At any point, you can drag this file back to the Preferences folder.
- In the Finder window that is open to the /YourStartupDrive/Library/Preferences folder, right-click the com.apple.Bluetooth.plist file and select Move to Trash from the pop-up menu.
- If you are asked for an administrator password to move the file to the trash, enter the password and click OK.
- Close any open applications, then restart your Mac.
- Re-pair your Logitech Bluetooth device.
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