We’ve identified a few cases where devices aren’t detected in the Logitech Options software or where the device fails to recognize customizations made in the Options software (however, the devices do work in out-of-box mode with no customizations).

Most of the time this happens when macOS is upgraded from Mojave to Catalina/BigSur or when interim versions of macOS are released. To resolve the problem, you can enable permissions manually. Please follow the steps below to remove the existing permissions and then add the permissions. You should then restart the system to allow the changes to take effect.

• Remove existing permissions
• Add the permissions

Remove existing permissions

To remove the existing permissions:

1. Close Logitech Options software.
2. Go to System Preferences -> Security & Privacy. Click the Privacy tab, and then click Accessibility.
3. Uncheck Logi Options and Logi Options Daemon.
4. Click on Logi Options and then click on the minus sign ‘-’ .
5. Click on Logi Options Daemon and then click on the minus sign ‘-’ .
6. Click on Input Monitoring.
7. Uncheck Logi Options and Logi Options Daemon.
8. Click on Logi Options and then click on the minus sign ‘-’.
9. Click on Logi Options Daemon and then click on the minus sign ‘-’.
10. Click Quit and Reopen.
    
    
    
    

Add the permissions

To add the permissions:

1. Go to System Preferences > Security & Privacy. Click the Privacy tab and then click Accessibility.
2. Open Finder and click on Applications or press Shift+Cmd+A from the desktop to open Applications on Finder.
3. In Applications, click Logi Options. Drag and drop it to the Accessibility box in the right panel.
4. In Security & Privacy, click on Input Monitoring.
5. In Applications, click Logi Options. Drag and drop it to the Input Monitoring box.
6. Right-click on Logi Options in Applications and click on Show Package Contents.
7. Go to Contents, then Support.
8. In Security & Privacy, click on Accessibility.
9. In Support, click Logi Options Daemon. Drag and drop it to the Accessibility box in the right pane.
10. In Security & Privacy, click on Input Monitoring.
11. In Support, click Logi Options Daemon. Drag and drop it to the Input Monitoring box in the right pane.
12. Click Quit and Reopen.
13. Restart the system.
14. Launch the Options software and then customize your device.