I wanted to write about my awful experience I've had in trying to return some items of my order back to Logitech as well as hopefully getting a reply on this forum as it seems like the customer representatives are doing nothing via chat.
On the 11th of November, I contacted Logitech in regards to opening a return for 2 out of 3 products I had ordered on the 15th of October. It has been "hell" in terms of trying to get in contact with someone who can help. After multiple attempts via chat and phone, I was able to get in contact with a representative on the 14th of November. I was told I would receive an automated email from UPS within 48 hours.
However, no email. On the 20th of November, I had reached out to Logitech once again to inquire about the UPS return label I should use to return the products. The representative told me that the return request was waiting to be approved and would be done shortly.
Ok, I should be getting the label soon, right? No. As I write this unfortunate experience, I have not received any correspondence to the above matter. All I am asking for is a return label to return 2 out of 3 items, of which were requested within the return period. If this is too much for Logitech, by all means send me the address to return the items and I will return them myself.
Very disappointed in the service Logitech has provided in terms of dealing with this matter.
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