Click doesn't work (MX Vertical)
Đã trả lời
I have a strange problem with the MX Vertical mouse. On Mac, the mouse works, but in some programs the click does not work. The mouse does not work on Windows. I can move the cursor, but the click doesn't work.
Firmware version 16.0.9
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Bình luận chính thức
Hi Vitaly,
Thank you for contacting us. We're sorry to hear about your experience and delay in response!
We request you to please refer the below link:
- https://support.logi.com/hc/articles/360023371053-Keyboard-Mice-Buttons-or-keys-do-not-work-correctly
- https://support.logi.com/hc/articles/360023179954-Troubleshooting-for-connection-issuesIn case you need any additional support, please write back to us.
Regards,
Aravind
Logi Support TeamThao tác bình luận -
Hi Dan,
Thank you for contacting us. We're sorry to hear about your experience and delay in response!
Could you please confirm if you have tried the above mentioned links from the comments to fix the issue to assist you accordingly? Also, please try on a different operating system and check if the issue still persists. Thank you so much!In case you need any additional support, please write back to us.
Regards,
Aravind
Logi Support Team -
Aravind
I checked the mouse on a computer without software from logi. Problems are the same. -
Hi Vitaly,
Thank you for following up. We are sorry for your experience. Please let us know if your device is under warranty for us to assist you with the warranty of the device. Also, request you to download and update the firmware from the link below and check if this helps:
https://support.logi.com/hc/articles/360035037273Regards,
Sha
Logi Support -
The app can't find my mouse.
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Hi Vitaly,
Thanks for following up.
Please let us know whether the product is under warranty so that we can assist you accordingly. You can refer to below link for warranty details:
https://support.logi.com/hc/articles/360024921874-Warranty-MX-Vertical
In case you need any additional support, please write back to us.
Regards,
Vasanth
Logi Support. -
Hi Vitaly,
Thank you for following up. If your device is not recognized by software try the steps from the link below:
https://support.logi.com/hc/articles/360023203814-Logitech-Options-black-screen-stuck-on-scanning-or-no-detection-of-deviceAlso, you can check the warranty period from the link mentioned above.
Regards,
Sha
Logi Support -
Hi Vitaly,
Thank you for following up. We apologize for the delay in response. We request you to try downloading the Firmware Update Tool and update the firmware from the link below and check if that helps:
https://download01.logi.com/web/ftp/pub/techsupport/keyboards/FirmwareUpdateToolInstaller_2.0.47973.zipRegards,
Sha
Logi Support -
Hi Vitaly,
Thank you for the response. Kindly install the software using below link and let us know in case if the issue occurs again in order to assist you accordingly.1. Uninstall all the Logitech software
2. Install Logitech Option+ software from the link below:
https://support.logi.com/hc/articles/4418699283607
3. Allow permissions for mac by following the steps from the link below:
https://support.logi.com/hc/articles/1500005514962In case you need any additional support, please write back to us.
Regards,
Aravind
Logi Support
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