MX Master 3: Not detected by Options after waking up from sleep @ win10 (specifically for BLE mode)
Đã trả lời
I saw similar issue others posted/asked. I haven't seen any resolutions from Logitech. Is anyone also having this issue?
This issue is annoying everything wake-up from sleep. can't you store the setting/configuration in the MX Master 3 mouse side after configuring?
- I lost the setting after wake-up from sleep
- Need to power cycle or refresh Bluetooth device to reconnect to Logitech Option
- I need the mouse specifically for BLE mode at Win10
can you please provide the resolution ASAP? thanks in advance.
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Bình luận chính thức
Hi Andy, thank you for reaching out to Logitech. We are sorry for the inconvenience caused to you. Kindly follow the below steps to resolve the issue.
• Open "Add or Remove Programs" and remove Logitech Options, if present.
• Cleanup temporary files
- Open the Windows app Delete Temporary Files
- Click option Temporary file
- Wait a moment until the scanning as completed
- Make sure there are NO checkmark in Downloads
- Now click Remove files
- Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up
• You need to enable hidden files and folders, by doing the following steps:
- Open File Explorer
- Select the tab View
- Click the icon Options to open the Folder Options window
- Select the View tab and in Advanced settings list find and select "Show hidden files, folders, and drives"
- Click the button OK
• Removing remnant files, if present
- Open the Run window (Windows + R)
- Type %appdata% and click OK
- This should open File Explorer
- Navigate to folder Logishrd
- Delete the folder LogiOptions
- Close the File Explorer
- Open the Run window (Windows + R)
- Type %programdata% and click OK
- This should open File Explorer
- Navigate to folder Logishrd
- Delete the folder LogiOptions
- Close the File Explorer
- Open the Run window (Windows + R)
- Copy and paste this path C:\Windows\System32\DriverStore\FileRepository\unifhid.inf_amd64_3994342584154151\x64
- Click OK
- Delete two files
> LdaCx2.dll
> LogiLDA.DLL
- Now close the File Explorer
• Removing remnant Windows Registry entries, if present
- Open the Run window (Windows + R)
- Type regedit.exe and click OK
- This should open Registry Explorer
- Navigate to folder Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
- Delete the folder LogiOptions
- Close the Registry Explorer
• Restart your computer
• Disable all firewalls
• Disable all VPNs
• Make sure that the used network allows communication on all ports, if it is work or private network.
• Download and install the latest version of Logitech Options from https://support.logi.com/hc/articles/360025297893Thanks for choosing Logitech, have a good day.
Thao tác bình luận -
Hi
I did try your suggestions but no luck to fix it. I still lost the connections with my configurations after wake-up/hibernate. I figured that I need to either power cycle mice or switch the BLE channel to reconnect to Logitech Options. it seems like your SW didn't reconnect with mice.
I have another mice of M720 too. It doesn't have such issues with the same Logitech Options software. so it looks like MX Master 3 has different behavior after wake-up/hibernate. can you please provide your resolution ASAP? thank you.
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