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  • Bình luận chính thức
    Praveen R

    Hi there,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Neil Salton

    Hi - I am having the same problem.  Can I suggest that raising an individual ticket isn't the best option here (I know because I tried that)  Instead, can you try and provide a public indication of your software update plan, (surely this isn't the most difficult problem in the world to solve).  When I asked this same question, I was simply told to keep checking for updates ... your company and products are great; I cant see why you are finding simple communication of indicative plans to be so difficult - thanks

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