The logi capture software doesn't show up as an option on streamlabs.
Đã trả lời
I am on windows 10 and the webcam works BUT the logi capture software does not show up as a camera option on the streamlabs application. so any changes i make for the logi capture like horizontal flip or the boarder cant be applied as i can only use the base webcam which takes a lot away from the webcam and makes it almost worthless to me. someone please help me make it work or if someone on the logitech support team could look into this that would be great because it used to work before the update.
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Bình luận chính thức
Hi there,
Thanks for reaching out and sorry to hear about your experience with our product.
We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
Thao tác bình luận -
Hi there, we apologize for the delay in response.
Please try the below troubleshooting steps which should resolve the issue.
1. Uninstall and reinstall Logitech Capture
2. Perform clean boot of your Windows Computer.
a. Article to perform a clean boot in Windows:
https://support.logi.com/hc/en-us/articles/3600231839143. Install Logitech Capture
https://support.logi.com/hc/articles/360025141614Regards,
Thangam
Logi Support
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