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Windows 10 Anniversary Edition Update Issue and Logitech Webcams

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  • LogiLaurie
    Dear Community Members, Thank you for your inquiry. We are sorry that you’re experiencing an issue with your Logitech webcam. We have discovered that this is linked to a change Microsoft made in the Windows 10 Anniversary Edition where support of compressed MJPG and H.264 streams for webcams was dropped. Microsoft is working on an update to address the issue, but at this time we do not have an estimate for when it will be available. We will provide updates on this forum page as we learn more: https://community.logitech.com/s/question/0D53100005Hy18SCAR Update: multiple sources have confirmed with Microsoft that a fix for this issue will be delivered in September. Warm regards, LogiLaurie Community Admin ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.
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  • LogiLaurie
    Update: multiple sources have confirmed with Microsoft that a fix for this issue will be delivered in September. 
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  • phoenixsylph
    is there a way to revoke a microsoft update?? i would have never updated my computer..
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  • LogiLaurie
    Hello @Tiffany Feller , welcome to the Logitech Community and thank you for your question. You might want to check this with: https://support.microsoft.com/en-us :) Warm regards, LogiLaurie Community Admin ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.
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  • Tech_Freak
    There is a working interim solution to regress to prior Windows 10 behavior. Proof of it working, as well as links to registry patches for convenience, have been posted in the Skype Community and other areas online: https://community.skype.com/t5/Windows-desktop-client/Skype-video-freeze-when-using-Logitech-C920/m-p/4460228/highlight/true#M430690
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  • emm4122
    THanks @Tech Freak worked for me to stabilize my camera for use with other apps as well.
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  • Timothy3073
    The strange thing is it works fine with Skype after the anniversary update. The issue I have is when I open the webcam software alone. When I click on "the video or snapshot option, I get "Launcher_Main.Exe failed to start" and the only option offered is to close the program. So I can use it with Skype, just not stand-alone.
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  • Terry6501
    I agree that a fix should not take that long.
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  • Frank8313
    THIS WORKS! I don't know who posted this but THIS WORKS! Fix Windows 10 Webcam Issue After Anniversary Update First and foremost click on the Start Menu and do a search for ‘regedit’ and launch the program. Now in the left hand sidebar, navigate to the following location: HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows Media Foundation > Platform. Once here, right-click on the ‘Platform’ folder in the left hand sidebar and then hover your mouse over ‘New’ and then select ‘DWORD (32-bit) Value.’ Name the value ‘EnableFrameServerMode’ and then set the value to ‘0.’ Now navigate to HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > Microsoft > Windows Media Foundation > Platform. Right-click on ‘Platform,’ then hover above ‘New’ then add a DWORD value. Name it ‘EnableFrameServerMode’ and set the value to ‘0.’ The last step is only necessary if you’re running a 64-bit version of Windows. From here on in you should not have any sort of webcam related issues on Windows 10. Lastly, also be sure to restart your PC once you’re done with the changes.
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  • emm4122
    Spoke too soon. Cam started blowing up again.
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  • patdahat
    Locate the 'Launch_Main.exe' file in the Programs x64/Logitech folder. Utilize Microsoft's (in my case, Windows 10, current version) "right-click" (pull-down menu) compatibility correction on this file. Go through the process options allowing time for each step to complete. When compatibility with a previous version of Windows is established, open the program from the originally installed desktop icon. Switch the left-hand frame toggle from photo to video and you will see the program operates correctly via your 'live' on-screen image. You DON'T have to wait until Microsoft modifies Windows 10 to resolve this issue - unless, of course, that is your preference. Peace and poi. (>]:o)~ http://patdahat.com
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  • MenthuDk
    Like all other options to make this work it fails, sadly
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  • rob082016
    Right. None of all these "solutions" makes the Logitec software work.
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  • steveherdt
    I just installed 2 updates to Windows 10 1607 and neither of them help with this problem. None of the registry tweaks are going to help until Microsoft fixes the codec streaming removals. We'll just wait patiently for this to happen so we can use our expensive webcams again.
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  • John1460
    I can confirm that this does indeed fix the issues with the LWS software and Skype. Rafael Rivera determined that some registry keys can be modified to prevent use of the frame server. Specifically, add a DWORD named EnableFrameServerMode at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform (for 32-bit Windows, and 64-bit applications on 64-bit Windows) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform (for 32-bit applications on 64-bit Windows) set the value to zero. This will restore expected camera functionality
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  • steveherdt
    You are correct in the registry hack to make Skype work better. Our problem is not Skype, but the Logitech Webcam software. It absolutely will not work now with the Win 10 1607 update. Other webcam software still works with our webcams (ie. CyberLink YouCam 7) but not Logitech's. They blame Microsoft instead of fixing their software to make it work with the newer encoding methods.
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  • Abarnes
    Oh thank god there is a fix coming as i just got my new BCC950 webcam and it was doing it freezing up all the time , i hope they fix it soon.
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  • Les H
    After the last Windows update (this week), the webcam driver seems to work with my Pro 9000 (Skype works without a hack) and I can now install the Logitech webcam software but it cannot find the webcam (even though Skype can). On your downloads page it still says that the software is compatible with Windows 10 which, clearly, it no longer is post Anniversary Update. Microsoft appears to have sorted out their driver compatibility problems. You now need to sort out your software compatibility problems!
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  • Abarnes
    MS has not released the fix yet i have just talked to them so just because you camera seems to be working now is just a coincidence, i would not count the blessing to last to long, they said the fix will be coming sometime next month posable on patch tuesday.
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  • Ashok TaruRay
    I don't know what is anniversary edition. I used win-7 up to Jan 16. Then I switched over to win-10. When I installed the webcam I was using 32 bit win-7; then to 32 bit win-10; I switched over to 64 bit win-10 in may 16. Then Microsoft had given two large updates Insider Preview 14901 and 14905. The last one was four days ago and size is 3 GB (approx). I don't know exactly when my webcam stopped working. Whether it is after switching over to 64 bit system or after the installation of the update so-called insider preview. Kindly en-light.
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  • steveherdt
    Click on search and type winver. This will tell you what build you currently have. If it is 1607, then that is Win 10 anniversary edition and Logitech's webcam software and Windows camera app will not work.
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  • MenthuDk
    Well no matter if the HKEY modified work or not, it cant be up to the user of the software to hack a registry key in the os just to get it to work. That cant be right, dont they test things before sending it out to people. So im sure that they knew something was wrong. All i have to say about this is this https://www.instagram.com/p/BJfVyEeBYTf/
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  • Jerryfrmmt
    I have just installed a C310 webcam and am having the same problem. However, I am running Win 7 and have never installed Win 10. How can the problem with 10 be affecting me? Seems like it's time to return the unit for a refund.
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  • steveherdt
    Jerryfrmmt, make certain you have the correct version of Logitech's webcam software installed. LWS280 will not work with Windows 7. Make sure you install version LWS251 for Windows 7. LWS251 can be found on their website. I am using a C310 on Windows 7 as well as Windows 8.1 without any problems.
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  • Jerryfrmmt
    Steveherdt , Thanks for your reply - however I do have LWS251 installed and the error persists. I have uninstalled and reinstalled with no change. It would seem my choice of Logitech was a poor one.
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  • kia999
    Pointing at Microsoft is not convincing as Camera application made by Microsoft is working even after recent Windows 10 update. Instead of fixing its own bug Logitech is seeking a reason not to do that.
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  • hughesm02
    Really hoping this gets addressed soon...
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  • hughesm02
    I got it working! Here's what I did: (Warning: don't do this if you're not familiar with regedit. Just wait for the official fix. Using regedit can damage your PC.) 1. Open regedit (win-r, type regedit and hit enter) 2. Expand the following path: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform 3. Right click in the main pane and add a DWORD value 4. It should have a default value of 0, which is what you want. 5. Restart PC, and it should work!
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  • hughesm02
    Forgot to mention: the name of the DWORD value in Platform should be EnableFrameServerMode
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  • kRel
    Also because now, the webcam works with VLC and alike.
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