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Harmony One LCD Replacement - Some Facts!

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  • Community User
    Hello  Quin_at_HRR, \r\n \r\nThank you for providing this information to our consumers and furthermore, most remote controls being sold over at eBay are second hand or used remote controls. Buying these remote controls will not give you full warranty from Logitech. Please see Terms of Use on the website before buying any Logitech products from other re-sellers.
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  • Quin_at_HRR
    Thanks SB. The issue is actually huge. Folks are really being driven to Ebay because they love their Harmony One's (and don't much care for the Touch/Ultimate - sorry!), and they are desperately seeking options. Logitech does not sell the H1 any longer and, although for a short time, Logitech was allowing me to purchase LCD modules to support H1 repairs, this support ended when the H1 was no longer manufactured. So, this has helped to spur a 'black market' of sorts where loyal H1 owners are forced to look for alternatives and are then taken advantage of by unscrupulous sellers. Even if they are lucky enough to find a new 'open box', the LCD is so prone to breakage, they are exposed to added risk as well. The real shame here is the unavailability of replacement parts. It hurts a great deal of Logitech customers.
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  • mjr2471
    I agree - I have a broken LCD on my harmony one and it's VERY frustrating not to be able to fix it - this remote cost me $200!   Because of this poor support, I will not do business with logitech in the future
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  • Lumute
    I have too been burned by Logitech on this one, I hate the new touch harmonys and my screen one day decided to show some huge black spots on it, literally a month after the warranty expired... Like the previous poster I paid 200+ for this remote and Logitech should at least sell parts for it so we can repair it ourselves...
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  • matthewcb
    I have also been burned by Logitech's shockingly poor service.   I will never buy, or recommend a product from them again.   And I have purchased in the past a total of four remotes (including gifts), a webcam, and several mice.  But never again - so their atrocious service will cost them a fair bit in the long term.   I suspect I'm not alone judging by the responses on this forum, so eventually this disregard for customers will result in Logitech's demise - and it will be well deserved.
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  • Quin_at_HRR
    Yes, hardware support is woefully inadequate and I had conversations with Logitech regarding the development of providing repair options for high-cost products like the Harmony line. I get it that, they may not want the overhead and cost of repairing $10 mice and $20 keyboards, but when you start selling items at $200+, then it seems to me that you need to provide either OEM repair services or at least parts so that 3rd party repair services like mine don't have to hunt-and-peck to find parts to support customers who don't feel like shelling out big bucks for a replacement remote. At least for the 2nd generation Harmony One, a replacement LCD will go a long way to extend the life of so many of these remotes that have cracked LCD modules. And, since I could not get Logitech to continue to supply these modules, I'm having a replacement prototyped and developed. It's better than nothing, but a poor second to Logitech themselves not taking more interest in supporting their client base.
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  • swboni
    Please email me when the LCD is ready and tested.  swboni@gmail.com   Thanks, Jeff
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  • Quin_at_HRR
    Hi Jeff, \r\n \r\nThe best thing to do is to keep track of updates that will be posted on the blog at harmonyremoterepair.com That's where all progress reports will be posted.
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  • a42kracer
    Thanks for this. I would love to have my Harmony One repaired or replaced. Spent too much money for the "white screen of death" and no repair or replacement options at this time. I've intentionally not purchased any additional Logitech products and likely never will again. Frustrated...
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  • Quin_at_HRR
    The 'white screen' on the Harmony One may not be related to an LCD failure, so in this case, you may not actually need an LCD. Send me a PM for more information
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  • CodyP
    Looking to see if I can get my screen replaced. Not sure if it would be under warranty since I forget when I bought it but looks like someone pressed on it too hard and now the top left 1/3 of the screen is white PID: WD036XM P/N: 815-000037 M/N: R-IY17   Thanks, Cody
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  • Quin_at_HRR
    [removed]
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  • CodyP
    what do you mean compatible?
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  • Quin_at_HRR
    I'm sorry, I may have misunderstood what you are looking for. You should contact Customer Support directly to determine if your Harmony One is under warranty. But, it sounds like you have a physically damaged LCD and this is generally not covered. If you are under warranty, Support may want to see a picture of the LCD to confirm that kind of issue with the display.
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  • CodyP
    ok I will contact them. Thanks
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  • imgarret
    I have had two Harmony One remotes that have developed bad screen from being bumped, sat on, etc. Logitech has replaced then as a one time courtesy even when out of warranty. My last Harmony one developed the swollen battery problem, and even though it is out of warranty, they are sending me a replacement, although I have a suspicion that it will be replaced with a Harmony Touch. Any way you look at it, that's pretty good customer service in my book.  Call then and see what they will do. They won't offer this service on out of production remotes for much longer, that's for sure.
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  • 155Brook
    I have a Harmony One that I dropped and the screen is mostly white.  Some text content is still visible.  Is there a fix or reset that might work.  I really doubt it.
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  • Quin_at_HRR
    This is generally physical damage to the LCD. You should always try a battery-pull and re-install and you should always try placing the remote into Safe Mode and re-applying the firmware. If there is no change, it's hardware damage.
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  • Griff450
    Please add Griff450@Gmail.Com to your notification of the screen part availability.  Nice job and congratulations from a grateful user group!
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  • Quin_at_HRR
    Hello! We are not keeping a list since we want to avoid a 'crush'. You can follow the progress on our website, or like us on FB or follow us on Twitter. Although I cannot provide my website address here on the public forum, you can click on my name and the website is listed in my profile. Thanks for your interest!
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  • stangale
    Hi there Quin,   Another Harmony One owner who's remote screen became suddenly corrupted upon taking it off the charger.   Any news on when the part will be available?   How about the price for it and the labor charge to replace it?   Thank you.
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  • Quin_at_HRR
    It's against forum policy to discuss that kind of stuff here. You can visit my profile for direct contact information.
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  • Lardo
    Should someone provide an update on this topic? After a small drop of a foot on the ground, I got a black spot on my LCD screen. So, reading all those comments around, it seems that we could get a LCD replacement shorthly. Perhaps I missed something here. Could you provide an update?   Thanks in advance...
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  • Quin_at_HRR
    ETA is about 6 weeks. But, it is against Forum policy to advertise any more details here.
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  • RodimusPrime98
    Where will we go or look for the parts to be purchased?  Will they be sold directly from Logitech?
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  • Quin_at_HRR
    Logitech does not sell replacement parts. This is provided by a 3rd party repair service. Again, I need to insist that any questions regarding the details about the module be directed to me via private message. The Forum does permit commercial advertising.
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  • Neer
    Same issue and pathetic support. 7-% white screen.   Doesnt makse sense for a more than $200 remote and no support at all. **bleep**. Never knew Harmony have such limitations.   I reported the matter and I was suggested to upgrade firmware.??? I did and replied back that the issue is not solved... but ... imagine .. a simple stereotype reply from suppott .. full of **bleep**.    
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  • Quin_at_HRR
    Re-application of the firmware is always the appropriate first step to take whenever any Harmony remote does not operate as expected, so this is reasonable to suggest. The real shame is the lack of parts and repair support when it turns out that the issue is really a hardware defect or an accident has happened. I fully agree that no customer should be forced to have to pay for another 'discounted' Harmony (if they still want one) or provided some other nonsense incentive to make-up for the lack of repair and parts support. Hell, if you drop and crack your iPhone screen, you can get it fixed at thousands of places, or purchase the readily-available part yourself!
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  • Seraphex
    That's good news! How do we receive notification on availability?
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  • Quin_at_HRR
    We actually just got some, but there are QA issues and I'm not happy with the quality. We may need to work with another vendor which will add additional delay. Very disappointed!
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