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UE Boom 2 delay issue

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  • vutuanminh17
    Same goes to my phone when i connect to UE boom 2 and play video from Youtube etc. There is always the delay. My speaker version is 2.0.97
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  • Meh Username
    I've got the exact same problem. Updated the Boom 2 via the app and now the audio of out of sync. Would really like to get this sorted. App Version 5.0.65 Speaker Version 2.0.97
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  • Matthias4686
    Same here. bought it last week and first thing i did was an update. when watching videos i have a 2 sec audio latency. i tried another bt speaker and it went flawless. so good to hear thats it's firmware related and that it worked before. good chance to fix this.
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  • Nik1475
    Same here, but with UE Boom. Yesterday I did an update (10.0.10) and now there is a 1-2 second delay when watching a video. Tested with an android tab or a windows PC: same result.
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  • Ivelin0413

    Same here as well with a friend of mine. After updating to the newest firmware, there's 1sec+ delay. Wrote to the support and they sent me an email template for troubleshooting. Of course, nothing worked. Now I am waiting again for a follow-up. The delay is totally ruining my so far flawless experience since I am using the speakers for movies and youtube as well...Hope there is an update soon to fix the issue

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  • DieterHolvoet

    Same firmware, same problem here, please fix it Logitech!

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  • KonstantinosT

    Same issue here. Same firmware, app version and problem. Using Samsung Galaxy S6 phone with latest android version.

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  • YannP

    Hi, I've got the same problem as everyone in this thread, I upgraded the firmware of my otherwise perfect Boom 2, and poof, now I have like 2 seconds of delay, which is very problematic when I try to watch TV or YouTube... 

     

    Please fix, or let us downgrade our speakers to the previous firmware :(

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  • Markus4127

    Hello Logitech? 

    So annoying to upgrade an then have a useless speaker!!!!

    REACT

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  • Timothy5589

    I have the exact same problem. Updated my Boom yesterday and now the audio lags video by 500ms. It lags on every device... laptops, desktops, mobiles... and doesn't matter what software, VLC Player, Youtube, Winamp... everything!

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  • Matthias4686

    I tried to contact logitech support via email 2 weeks ago. No answer so far. Nice support...

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  • YannP

    It also seems appropriate to mention that this issue occurs with both 3.5 jack and bluetooth connections.

    Plus disabling the equalizer doesn't help.

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  • ranza

    Hi guys, I registered just to help you out. 

    The 10.0.10 completely ruined my experience with UE BOOM, here are the issues I had:

    - The speaker has hiccups when streaming audio from my mac (this worked previously without flaws) 

    - The speaker spontaneously connects when I'm on headphones. 

     

    I've contacted logitech on this but I managed to solve the problem myself by downgrading to an older software which works well, just please be aware this is for UE BOOM, not UE BOOM 2!

    Here's the link:

    http://files.logitech.com/audio/fwUpdateInstallers/UEBOOM/UEFWUpdate_1.4.56.dmg

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  • Timothy5589

    Thanks ranza, will give it a try

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  • KonstantinosT

    Thanks ranza. How did you get this file? We are talking about UE BOOM 2 here. Maybe you can point us to your source and find the firmware version for our product.

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  • Matthias4686
    And how did you get the fw on the speaker?
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  • Nik1475

    I tried Ranza's solution and it worked for me.

    I got my update (... to downgrade) here.

    http://www.touslesdrivers.com/index.php?v_page=26&v_code=1745

    Ad I used this file (1.4.57):

    http://www.touslesdrivers.com/php/constructeurs/redirection.php?v_code=49236

     

    No more delay for my UE boom (NOT the 2 version!)

     

    Thanks Ranza

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  • Matthias4686

    unfortunately theres no firmware for UE Boom 2...

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  • mordeee
    This same issue appeared on my UE boom 2 a few weeks ago after upgrading the firmware. Before i could watch youtube from my phone and stream audio with perfect sync, now its badly out of sync.
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  • mmtortle

    Same exact problem here.  Works fine for music, totally unusable for video.  Far too distracting, looks like I'm watching a bad dub.  I'm hopeful that they will issue a new firmware fix, but if given the option to "revert" to the previous firmware, I'd do that in a heartbeat (I have a Boom 2).  Party Up sounds great, but if I have to choose between that and a speaker that works properly as a stand-alone, it's no contest.  If the delay is somehow necessary for Party Up to work, then I'd love the option to turn that off until needed.

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  • Ivan7523

    Same problem here with Megaboom and Boom 2 and latest firmware.

    I called support, was given a support ticket, had to make a youtube video demonstrating this latency (especially of concern to me when using line in, but watching videos is painful too)  and on the 18th of October of received email from support:

    Thank you for the email, I am currently coordinating the issue internally. I will provide you the feedback as soon as possible.

    I'm upset, why introduce new features that don't work properly anyway or just a fancy (50 booms and megabooms within bluetooth range? spare me!) if it breaks features that worked just fine and then not being able to fix what is broken for quite some time?

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  • vutuanminh17

    Do something Logitech.

    If i may suggest, i would suggest you roll us back to the previous firmware which was working while you are "coordinating the issue internally". What is the point of introducing the new awesome features (as you have claimed) but destroying the main purpose of a speaker which is to deliver the perfect sound?

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  • Matthias4686
    I just sent my boom 2 back to Amazon. Let me know when a new fw is available and if there's some improvement
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  • KonstantinosT

    After the latest update of the UEBOOM android application on my Galaxy S6 the smart Bluetooth option started working again but not super efficient like before. There is still delay on the sound when I am watching a video. It is still out of sync for about 0.2~0.5 second.

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  • OshyNeed

    I have the same issue. It is so frustrating to watch videos with it. I think i may return it but i have until tomorrow to do so. Hope they can solve this as quick as posible.

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  • IrksomeZeus

    I am also having the same problem. Any bluetooth audio is out of sync by about 1 second.

     

    Has anyone heard anything from Logitech about this?

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  • Matthias4686

    Logitech support told me to do a factory reset and clear my bluetooth connection data from my android phone although i wrote them that i already did this and that the problems appears with 3.5 jack too and also with windows pc or iphone as source.

    Next answer from support was that they have forwarded my request for further examination.

     

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  • tuomo

    My experience is pretty much just like Matthias4686's. Same problem with a Megaboom. The speaker is basically useless to me until there's a fix. I was really high on this product before the firmware update. Oh how I wish I had never updated in the first place :(

     

    I have tried several Bluetooth audio sources. What really baffles me is that the delay is there even with the 3.5mm connection.

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  • Peter3006

    I've never joined a support community like this, let alone comment, but I am desperate. Needless to say, I have the same problem. I've contacted the UK, US and French support and none are helping me.

     

    Not sure what else to do.

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  • Gildas6175

    Same problem here, I've updated the speaker to version 2.0.97 and I have a 1-2s delay now both with bluetooth and line-in.

    If anyone is aware about a hack to rollback to previous version, I'm all ears!

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