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Downgrade Circle 2 firmware to 5.2.191

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  • LT8828

    Thanks for the references guys! I noticed that many others have the same issues. Personally, I don't want a fix but just way to downgrade as I am somewhat concerned image quality is sacrificed to save cloud-storage. I feel somewhat **** that I just upgraded without further investigation.

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  • Graham2776

    Anyone received a rollback to 5.2.191?

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  • Logi_Aron

    @Graham Gieseker? Did you submit a case yet? If so, whats your case number?

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  • Graham2776

    Yes, 07661328 is the case number. I am not near my cameras, on business travel and two cameras are offline. Can I reply back on Friday night when I am home and got them back online?

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  • Logi_Aron

    @Graham Gieseker? Just post back here when you are ready. I have your case details.

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  • Dennis2204
    Mute Von meinem Samsung Galaxy Smartphone gesendet. -------- Ursprüngliche Nachricht --------Von: Logitech Community Datum: 06.12.18 17:07 (GMT+01:00) An: dennis-jessica@t-online.de Betreff: Logi_Aron hat geantwortet: Downgrade Circle 2 firmware to 5.2.191 @media only screen and (max-device-width: 480px) { html { -webkit-text-size-adjust: 100%; } table.container { width: 100% !important; } .hidden-for-mobile { display: none !important; } .callToAction, .callToAction td, .footer { font-size: 12px !important; } .button .text { font-size: 12px !important; } .defaultIndentation { width: 10 !important; } .text { font-size: 12px !important; } a.button { width: 96 !important; } a.buttonWide { width: 118 !important; } a.buttonAuto { padding-left:1em !important; padding-right:1em !important;} a.button, a.buttonWide, a.buttonAuto { height: 23 !important; line-height: 23px !important; border-radius: 4px !important; -webkit-border-radius: 4px !important; -moz-border-radius: 4px !important; } td.buttonWrapper { width: 98 !important; height: 23 !important; } img { display: inline !important; } .circle { border-radius: 50%; clip-path: circle(50px at center); } .square { border-radius: 10%; clip-path: circle(10px at center); } } @media only screen and (min-device-width: 600px) { table.container { width: 600px !important; } } @media screen { @font-face { font-family: 'Salesforce Sans'; font-style: normal; src: local('Salesforce Sans'), local('SalesforceSans'), url(https://community.logitech.com/fonts/SalesforceSans/SalesforceSans-Regular.woff) format('woff'); } } a, a:visited { color: #015BA7; text-decoration:none; } img { display: block; } .preheader { display: none !important; } table { border-collapse: collapse; mso-table-lspace: 0px; mso-table-rspace: 0px; } @Graham2776? Just post back here when you are ready. I have your case details.             Logi_Aron (Logitech) @Graham2776? Just post back here when you are ready. I have your case details.   Anzeigen/Antworten   oder antworten Sie auf diese E-Mail             Ursprünglicher Post       LT8828 hat eine Frage gestellt. Sonntag, Dezember 2, 2018 1:19 PM Downgrade Circle 2 firmware to 5.2.191Hi Guys,   I just received the firmware update 5.6.28 for my Logitech Circle 2. I  was perfectly happy with version 5.2.191. The 5.6 version has degraded the image quality significantly, both during the day and night vision. In fact, the night vision is now so bad I consider it completely unusable as a security camera.   I am not looking for a fixed firmware, instead can you please provide guidance how to downgrade the firmware back to version 5.2.191.   Thanks!         4 ältere Antworten         Logi_Aron (Logitech) @Graham2776? Did you submit a case yet? If so, whats your case number? Donnerstag, Dezember 6, 2018 6:41 AM             Graham2776 Yes, 07661328 is the case number. I am not near my cameras, on business travel and two cameras are offline. Can I reply back on Friday night when I am home and got them back online? Donnerstag, Dezember 6, 2018 9:11 AM             Logi_Aron (Logitech) @Graham2776? Just post back here when you are ready. I have your case details. Donnerstag, Dezember 6, 2018 4:07 PM                 Sie erhalten E-Mails, wenn jemand folgenden Vorgang ausführt: "Jemand kommentiert ein Element, das mir gefällt."   Um Forums-E-Mails zu ändern bzw. zu deaktivieren, verwenden Sie dennis-jessica@t-online.de zur Anmeldung.   Nerven Sie die Benachrichtigungen zu diesem Post? Dann antworten Sie auf diese E-Mail mit dem Wort " mute ".   community.logitech.com Logitech Americas Headquarters 7700 Gateway Blvd. Newark, CA 94560 USA        
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  • LT8828

    @Aron Rosenberg? Can you please share @Graham Gieseker? resolution with my as well too? I don't have a case number, but do have the same request.

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  • Graham2776

    @Aron Rosenberg? all three cameras are online and ready for the firmware rollback. Case number is 07661328. Thanks!

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  • Logi_Aron

    @Graham Gieseker? All three of your cameras are showing as offline. Its possible somebody already downgraded them.

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  • Graham2776

    @Aron Rosenberg? sorry, internet went down. All back up now and verified still on the new FW 5.6.28.

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  • Logi_Aron

    @Graham Gieseker?  You are done

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  • LT8828

    Hi @Aron Rosenberg? , can you rollback the upgrade on my camera too?

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  • Logi_Aron

    @Laszlo Spoor? What is the MAC address of one of your cameras?

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  • Harry0269

    @Aron Rosenberg? can you please rollback the upgrade on my camera too? After the upgrade the battery is draining, empty within 3 days.

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  • Logi_Aron

    @Harry Brinks? I need the MAC address of one of your cameras.

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  • Harry0269

    @Aron Rosenberg? It's

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  • Logi_Aron

    @Harry Brinks? You are done.

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  • Harry0269

    Thx!

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  • LT8828

    Hi @Aron Rosenberg?  may I email my mac to you? I don't think it is a good idea (security wise) to send that over in the clear.

     

    Kind regards, Laszlo

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  • LT8828

    Just to give you an impression: lower image is 5.2 upper image is 5.6. Not sure why the pictures are of a different size, both have been made with an iPad.

     

    565.2

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  • Logi_Aron

    @Laszlo Spoor? There is no issue with posting the MAC address here as it is not a security risk.

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  • hatchan

    @Aron Rosenberg? I would also like a downgrade of my Circle, see https://community.logitech.com/s/question/0D55A00008Ask3pSAB/horrible-battery-life-after-5628

     

    The mac of my camera is <redacted>

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  • David44760407

    Please roll back my Circle2's firmware as well.

    From 2 months+ battery to 4 days is really annoying

    The MAC address of my camera is 4473D609EE24

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  • Logi_Aron

    @Benno van den Berg? You are done.

    @David Verstegen? You need to charge your camera or plug it in, before it can downgrade.

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  • Gabrielzhang

    sorry for my silly question, how to find out the cameras’ MAC addresses? Cameras have been “offline” for hours. @Aron Rosenberg? 

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  • Logi_Aron

    The MAC address can be found in the App's under the Help -> Product Details -> Camera Details.

    They are also etched onto the cameras themselves if you take the white cover off.

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  • Gabrielzhang

    Could you also please downgrade the firmware for my cams as well?

     

    the MAC addresses of my cams are:

     

    4473D60AF6B2

    4473D60B162D

    4473D60BD8D2

    4473D60BD706

    4473D60B17B1

    4473D60B1764

    @Aron Rosenberg? 

     

    Much appreciated

     

     

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  • Logi_Aron

    @Gabriel Zhang? You are done.

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