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Darker image quality with latest Firmware update 5.6.28 on Circle 2

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  • Craig7579

    Front_Door_2018-11-27_193458The above pic is BEFORE the firmware update...

    The one below is afterwards...

    Front_Door_2018-11-27_201517

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  • Kelmin

    I too have noticed the image has darkened significantly after this update.

    I've tried fidgeting around with the settings to no avail.

     

    I did not need to turn on "IR night vision" prior to the update.

    Now I can barely see the end of the driveway through "Live View" of the camera video, and I've got a very very short driveway!!!

     

    Edit: Added images from window mounted Circle 2 Wired.

     

    I deliberately chose these images because the camera was sitting behind a dirty window for each screen shot.

    Even though the dirty window affected image quality, you can certainly see the drastic differences before & after firmware revision was applied to the camera.

     

     

    1.) Before latest firmware.

    Source: Video recording, lights on.

    Before Update 001

     

     

     

    2.) After latest firmware. (one week later roughly same hour at night after revision applied)

    Source: Video recording, lights on

    After Update 001

     

     

     

    3.) Live view screenshot after revision.

    Source: Live View, lights on.

    After Update 002

     

     

     

    4.) Live view with lights off shown here makes the image too dark.

    Source: Live View, lights off.

    After Update 003

     

     

     

    5.) Necessitating switch to IR Night Vision.

    Source: Live View, night vision ON, lights off.

    After Update 004

     

     

     

    While true, you can see more with night vision, the image before firmware was revised with night vision ON, in my case was slightly better.

    The revised night vision image, still looks quite muddy/blurry.

    I realize these settings require fine tuning. One size does not fit all especially when it comes to video image quality.

    Everyone's home/camera positioning is different from one another. Some are installed in brighter locations, some are installed where no light exists.

     

    Since the revision, I have had missed activity notifications at least a dozen times or more, and the notifications in particular that concerned me most were people coming into the driveway to park, and coming to the door.

     

    I was kicking myself for missing the Black Friday promotion after I saw what the revisions had done to image quality. 😂

    I could have purchased 2 more cameras without this newer firmware for a great bargain! 😆

     

    Very pleased to see Logitech response, and possible reversion back to the old firmware revision prior to 5.6.28.

     

    I certainly hope you folks are having better luck.

    My ticket is submitted so hopefully we can help workout some resolution.

     

    Cheers.

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  • Holger0441

    I was just about to start a topic on exactly the same issue!

    I have two wired cameras. One of them is in sufficiently dark environment and the night mode might really be slightly better after the update. But the other one is now completely USELESS. Added are two screenshots one night apart.

     

    Really hoping for a quick fix or a possibility to downgrade the firmware!

    Screenshot_20181128-214924_Logi Circle

     

    Screenshot_20181128-214951_Logi Circle

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  • Alan0287

    I've seen the same issue, these photos are taken from a window mounted camera before the upgrade and immediately after. The indoor cameras are not much better.

    Front_Door_2018-11-27_182617Front_Door_2018-11-27_183518

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  • Carl2898

    I too noticed a significant drop as all above. 2 Cameras bought only a couple of days ago, I upgraded the firmware and instantly noticed a huge difference in captures when scrolling back through my night time recordings only moments before upgrade! Am thinking of returning to factory settings to see if this cures the problem?? What a faff though!

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  • Holger0441

    I really doubt that resetting to factory settings will fix it, because for now this IS the factory setting :)

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  • VirtualBrown

    Just updated and am finding the same thing. The image pretty much turnes grayscale when the ambient light is dim in the hallway, recordings from a few minutes before the update are brighter and colourful. According to the release notes this was supposed to improve low light image quality : /

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  • Alan0287

    I think we all need to raise a support ticket for the issue, I doubt Logitech will act on this thread.

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  • Archmage

    After updating the firmware on one of my Circle 2 wired cameras, I noticed that the image quality dropped markedly. Where before, the image was crisp with good contrast, now it’s smeary, with less detail, less contrast, and looks as though it’s not focused properly. Not happy. Needles to say, I won’t be updating the firmware on my remaining Circle 2’s.

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  • Craig7579

    My support case was opened before I started this thread... I do think we need to all open support cases, as mine has not even been commented on... my case is 07630357

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  • Holger0441

    My support case got an update.

    "You case is forwarded for review and we will recontact you."

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  • Su1tan

    20181130_092859000_iOS20181130_092626000_iOSOkay. Same thing happened with me last night when circle 2 updated to 5.6.28. Please see attached images of before and after the update. I already has raised the issue with support team.

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  • AARON19125

    I am having similar issues after updating the firmware yesterday. Everything is darker and looks like a filter has been applied. Contacted support as well. Hoping they fix this soon. ?

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  • Craig7579

    Does anyone have any updates on the support cases? I've raised mine and nobody has commented or reviewed up to now! (4 days).

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  • Craig7579

    @Aron Rosenberg? I hope you can help, I've seen your posts relating to previous firmware update issues, please feel free to add me for any testing of this issue. Can someone also acknowledge the issue and can be replicated by yourselves?

    Thanks

    Craig

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  • Holger0441

    @Craig Stear? As I posted earlier I got an update from the representative:

    ==========

    Thank you for reaching out. My name is Kristina and I will assist you. Thank you for providing the screenshots. You case is forwarded for review and we will recontact you. Thanks for the understanding.

    ==========

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  • Craig7579

    Apologies, I didn't;t realise the other topics when I raised this thread, I have now asked to move it to the specific Circle Topic.... see what happens

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  • 7486GT

    I have the same issue on 4 of my cameras. Difference is quite drastic--night image quality went from awesome to super poor. Hoping this is fixed quickly! I opened a ticket and they requested samples...Sent before and after pics and video to their team.

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  • Logi_Aron

    Thanks everyone for your feedback on video quality in the 5.6.28 firmware update – specifically the reduced brightness/color saturation under low light conditions.

     

    The intent of this firmware is to improve video quality in low light and night vision scenarios to reduce blurring, create smoother video playback, and allow for clearer visibility of moving objects in order to aid in their recognition. These improvements are a direct result of the feedback we’ve heard from customers on video quality.

     

    We are investigating what adjustments can be made in future firmware updates to increase the brightness and color saturation while minimizing the impact on the motion blur and recognition improvements we've made with this firmware.

     

    We will continue to keep you posted here, but please don’t hesitate to reach out to us with any other changes you notice related to video quality by using our in-app support or at innercircle@logitech.com.

     

    Thanks!

    Logi_Aron

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  • 7486GT

    Thank you for the reply but please be aware that in my cases, I was very content with the image quality at night. The situation now is so bad as to be unusable.

     

    You seem to imply that the current image quality at night is intended. Unfortunately it renders all four of my cameras close to unusable where before they were perfectly fine for my use.

     

    Hopefully you will resolve this to our satisfaction or at least give users in this thread a choice on night time image quality.

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  • Su1tan

    thanks for the update Aron. Yes logitech need to find a solution ASAP. However until then it would be better to downgrade the firmware. Please can you advise how we can all switch back to old firmware.

    Thanks

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  • Craig7579
    Thanks for the update, this is much appreciated. As quite a few people have said, myself included, for the use/purpose of my cameras, they were doing the job perfectly. Thanks to the quality that the videos captured with a recent incident, the police took a copy... sadly with the darkness of the picture now, it would not have been possible with this new update. I have recently promoted this camera to friends/family and colleagues, resulting in 10+ cameras being purchased (thanks to Black Friday too!) One question I have whilst waiting for a resolution, is can the firmware be reverted/updated to the previous version, so at least I have two cameras that work at night behind windows? I appreciate the agile development and testing and can see that you can push updates, if this is available, please do let me know. Kind regards Craig
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  • Alan0287

    Thank you for the update Aron.

     

    This latest firmware upgrade has rendered my 4 cameras useless in low light conditions. The video quality was great before the upgrade. Please inform the community how we can roll back the firmware, this current situation is unacceptable.

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  • SpongieBob

    @Craig

    Who at Logitech did screw up the firmware so badly this time?

     

    I have exactly the same problem. I have 3 Logitech Circles and they are a useless now with firmware 5.6.28. Horrible image quality!!! Very dark + blurry.

     

    @Craig

    Yes absolutely unacceptable! I just don't understand how someone can screw up the firmware for an ip camera so badly!

     

    My problem topic:

    https://community.logitech.com/s/question/0D55A00008Arx0MSAR/circle-firmware-update-5628-is-horrible-update-as-soon-as-possible

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  • Logi_Aron

    Thanks for your response to our feedback on the new firmware 5.6.28.

     

    We want to support your requests to get back to your preferred experience and work with you on any possible future developments to resolve these issues while bringing forward the remaining benefits of 5.6.28.

     

    To start this process, create a support request using the in-app support section for the affected cameras, and reference this post. If you have already created a support request, we’ll be reaching out shortly to continue the process on our end.

     

    If you had done a reset of the camera after the 5.6.28 upgrade, you will need to follow the instructions here (https://support.logitech.com/en_us/article/How-do-I-reset-Circle-2) after your firmware is downgraded even if your camera is already blinking blue due to the firmware downgrade.

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  • SpongieBob

    Send a request in the app.

     

    I can assume that you also have a number of Logitech Circles with the development team there? It is a bit strange to ask people for images, you must have seen yourself during testing version 5.6.28 that something is very wrong with this firmware update. You can see right away that the image quality is very bad (blurred + dark).

     

    I am so mad right now with the development team of Logitech that I want to sell my Logi Cirle cameras an buy Netgear Arlo Pro 2. Just quit messing arround with the "AI software" you guys are making, it's getting worser every firmware update. You guys aren't working on AI, the development team is just adjusting the firmware the wrong way.

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  • Craig7579

    @Aron Rosenberg? That is great news, my case was raised at the start of this thread, so glad to hear the reversion of the firmware is available, this should at least give you more time to resolve the issues seen. I look forward to receiving the process.

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  • 7486GT

    Thank you!! Submitted another ticket. Glad this is being addressed so quickly!

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  • Diego4517

    I truly don't understand how anyone would want to keep using firmware 5.6.28 after having used the good "old" 5.2.191. Every aspect of the image has worsened, the brightness, the sharpness, the colors.... As reported before, it went from a good camera to a poor one If not unusable in some cases.

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  • nijon99

    Having the same issue and have requested a rollback to the previous firmware version. Thankful I only updated 1 camera to this version but am very disappointed it was even released with such poor video quality as a result.

     

    Will update back if they actually do provide a rollback/downgrade as suggested in this thread.

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