Windows 10 "Memory integrity" (Core isolation) not working with Logitech Gaming Software
Hello Logitech,
please update the drivers of your "Logitech Gaming Software" (LGS) and "G HUB" because they are not compatible with Windows 10's security feature "Memory integrity" which is part of "Core isolation".
With LGS installed, it is impossible to activate the "Memory integrity" feature since the activation fails with error message "Memory integrity can't be started. There may be an incompatibility on your device".
The reason for this incompatibility are certain Logitech drivers from the LGS, which you can see by running Microsoft's "Device Guard and Credential Guard hardware readiness tool":
https://www.microsoft.com/en-us/download/confirmation.aspx?id=53337
This is the output from the tool:
Incompatible HVCI Kernel Driver Modules found
Module: lgbusenum.sys
Reason: execute pool type count: 5
Module: lgjoyxlcore.sys
Reason: section alignment failures: 8
Module: lgvirhid.sys
Reason: execute pool type count: 2
So as you can see, the Logitech drivers lgbusenum.sys, lgjoyxlcore.sys and lgvirhid.sys make the activation of this important security feature impossible!
Please release a new version to fix this issue! Help is very appreciated!
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Bình luận chính thức
Hi Gareth,
Thanks for reaching out. We'd love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a ticket for you and our support team will reach out to you as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
Regards,
Sanjana
Logi G support
Thao tác bình luận -
Hello, I have the same problem of TechDude, I think that Logitech should provide rapidly this HVCI driver compatibility for the mentioned drivers in order to fix this important security issue. Thanks.
EDIT August 2022: within Windows 11, after installing the most recent Logitech Gaming drivers (9.04.49), I am finally able to keep memory integrity activated. So, at least for my particular case, the issue has been solved.
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Look's like I have same problem.
https://support.logi.com/hc/en-001/community/posts/360051211473-G-Hub-perapp-profile-not-work-since-last-update- -
Same here. Logitech seems to not care anymore. New gear doesn't work with old logitech gaming software, forced to use new g hub. g hub has bugs that were reported years ago and still are not fixed, it is clunky and full of errors. logitech seems to not give a single fuck about the digital side of their products, only problem is, you need those digital things to have physical peripherals working. I used logitech since 2006. mice, headphones, keyboards, all my gaming peripherals. currently in front of me g513 carbon, g502 hero and g600 (yeah two mice depending what i play), g733 on my head, x56 hotas on a side of the desk, g923 packed in drawers (dont play sim driving much recently)... over the years i spend thousends of £ on logitech gear. I need new keyboard... guess what, I finally decided, after 14 years to drop brand loyalty. Logitech doesn't seem to give a fuck about their customers experience. They did once, long ago. Just like Blizzard did. companies change. get more and more greedy as shareholders need to see growth and growth. cuting corners more and more... logitech of today is a shadow of awesome company that it was. Time to move on.
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I need to add my voice to this. LOGITECH - are you even listening to your support forums?
You continue to sell new hardware with ancient (almost 11 years old!) drivers which prevent important security features from working, and therefore risk the security of your user base. And you can't even be bothered to answer this call?
I'm both disappointed and angry once again. This rubbish, plus the debacle that is your total lack of support for the c930c camera mis-sold and inadvertently bought during the start of the pandemic profiteering from it - brings home to me that you care not a jot for your customers.
For that reason Logitech, you can forget aver selling me a product in the future. Your hubris is disgusting.
M Kenyon
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I have the same issue, just mist a business meeting because of it. Now i have to compromise a whole brand new Windows system, just in order to use the Logitech Cam. Doesn't look like Logitech isn't doing much development in general to improve it's products,.. since 2012?! I am experiencing another crucial bug that doesn't ever get fixed. MX mouse smooth scroll settings only working if i unpair, then pair the device, each time i startup the system. I don't understand why Logitech chooses to be a company that delivers stellar hardware with crappy software. Isn't very logi(cal)tech to me.
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When the CTRL key on my Logitech G810 Orion keyboard broke off its prongs a few months after the warranty expired, Logitech refused to replace the keycap. I replaced the keyboard with a Redragon K580-PRO Opto-mechanical keyboard that cost about half as much and is ten times better. (Also, Redragon has the decency to implement all of the lighting controls on the keyboard AND in their software, so I can choose not to install it if I prefer not to.) Now, I'm stuck with Logitech's G502 Hero mouse and their poorly-written software which prevents me from using Microsoft's Windows security features. The mouse is good (so far), but I can't wait for it to break so I can buy a Redragon mouse.
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Well it appears they are not listening as this complaint has been out for two years without a fix. I guess this is why Corsair has seen such a jump in Gaming Keyboard sales. Logitech get your act together or further become a dinosaur! As this is being written It is being written on a Corsair Gaming Keyboard K60 RGB Pro SE, my semi new Logitech G850 is now in the Garbage can
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Glad to know Corsair is a good alternative. (I love their PSUs.) I replaced my Logitech keyboard (because the CTRL key broke!) with a Redragon K580-PRO Opto-mechanical keyboard that cost about half as much and is ten times better. (Also, Redragon has the decency to implement all of the lighting controls on the keyboard AND in their software, so I can choose not to install it if I prefer not to.) My Logitech G502 Hero mouse still works, but I can't wait to replace it with a Redragon so I can get rid of this defective Logitech software.
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Logitech,
Can you at least do your customers the courtesy of making a response to this issue? The silence is deafening. I'm a bit overwhelmed that you seem to care so little about the concerns of customers who have given their business to you. Do you not want our business anymore? That is the impression that this lack of response gives. I hope this message will not simply be ignored. I've had a good history with Logitech for many years, so I am surprised.
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Still seems to be an issue - but i guess when driver date is 10/22/2012 that's not be surprised.
Come on logitech provide some customer service and get this sorted - why would anyone purchase another of your products after encountering or seeing something as unacceptable as this.
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This is still an issue. unable to turn on core isolation (VBS) because of logitech and considering this is now an issue 2 years continued its pretty embarrassing.
Windows 11 is pushing towards TPM & VBS use and Microsoft have made it widely known well in advance. you would have thought Logitech thought best to get ahead of the wave of people who will be running Windows 11 and actually update their drivers to be HVCI compatible, now a large number of users will be unable to use this critical feature which protects against malware.
I wonder if Logitech will compensate any user who suffers from malware attack and lose of data!?
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I've now switched both my keyboard and mouse to Redragon. No more Logitech for me. Redragon's mice do not have this problem because you can configure them without software. Redragon does provide software that allows you to configure even more (keymapping and LEDs), but I haven't tried it with the core-isolation feature.
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Agreed! I had to manually remove some drivers and services that their "uninstaller" ignores.
Pro tip: The Microsoft SysInternals Autoruns tool can help.
https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns
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I commented above about a year ago :) G hub been in shit state for years since day it came out, funny as old logitech gaming software was feature full, pleasant and coparing to ghub totally bug free. logitech used to also be a quality not nudget band. you bought logitech you knew you get good product and good software. how far you have fallen :) as i wrote in my post above about a year ago, i moved to corsair. All peripherals are now corais and using icue software. 2 headphones, 3 mice, 2 keyboards, smart psu not to mention gaming mats etc. guess what... after YEARS of brand loyalty to logitech... i am happy to have switched :) logitech G hub cant compete, compare, has NOTHING on corais icue. its like comparing fiat punto to ferrari. no where near same class, tier, not even close. logitech.... face the fact that you failed. ghub is trash and so is this company.
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Hi there,
Thank you for your response!
We're sorry to hear about your experience.
We will surely pass this along to our team. We always want to ensure we are providing our customers with the best products and experience.
Let us know if there is anything else in the future we can do to assist.
Regards,
Shreyas N
Logi G Support
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