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Windows drivers for Logitech c920 Pro HD webcam - new installation, Windows 10

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  • Bình luận chính thức
    Praveen R

    Hi there,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Praveen

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  • Bernhard Koch

    I have exactly the same problem, with the difference that I have already been using the C920 successfully on the same computer in the past and now bought a second camera for a different location, which means that the software on my computer works just fine. The G Hub software is completely useless, as all adjustments are greyed out.

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  • James Cimino

    I'm having the same problem that John Townsend- did. Would like some help resolving the problem. Was using an old Logitech camera and had hoped to upgrade with the new C920x PRO. 

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  • Linda Fitzgerald

    the Logitech website is spectacularly bad. Links that don't work. Circular links. Unexplained references and acronyms. Outdated information. Pages that render poorly in all browsers. I'm a fairly tech-y user and find of lot of "what the hells" when trying to get my C920 up-and-running on Win 10. Lots of info and screenshots for users of 10-year-old OS Win 7 and 8. Wish I could travel back in time, too.

    I can only hope Logitech is a victim of it's own success during the pandemic's gushing reviews for their sold-out-everywhere webcams. Maybe they'll get their sh*t together once they catch up to demand. It's embarrassing for Logi. Frustrating for customers.  Mindboggling, really.

    And if you're looking for guidance in this Community Support forum, good luck. In my searches, most are what you see right on this page where they want to "keep the conversation going directly with the Support Team."  Smells like a strategy from legal: keep written public responses to a minimum.

    P.S. I just bought a C920S that has s/n and p/n that are differ from box to cable AND a p/n that doesn't  match up with the Camera Matrix on the website. 

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  • John Townsend-Rose

    That was my main impression too. I'm a pretty tech savvy person too having spent 30+ years in IT. There is no guidance that comes with the product other than to head to a pretty useless /support/c920 page. It does not tell you what you need to download and run other than the difficult to find 'matrix'. Even when you do run the relevant program there are error messages about not using UVC drivers.

    There should be a simple set of instructions on how to get the right drivers for the right parts of the device management on your system and a list of recommended control software for your camera

    These are pretty straightforward things to fix and could easily be provided on a short installation instruction sheet.
    As an aside I have now managed to get pan and zoom functionality wotking within Zoom but it took some mucking about - and No Logitech support I'm not saying what I had to do.

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  • Linda Fitzgerald

    I've used Logitech devices before and thought they were good and reliable. But a keyboard and mouse are pretty turnkey and rarely involved the need for support or drivers.

    However, this freakin' C920 support experience is kind of jaw-dropping in its complete failure to deliver "support." And it's sad because the build, the camera quality, is really solid, very nice. I'm surprised I didn't read a single mention of the support fail in the dozens of glowing reviews I read in 6 months waiting for it to be back in stock.

    But I guess if you are still running Windows 98 on some remote island and need a driver, you're in luck, because the Logitech OS System Support grid still offers one. 

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  • Robb Garrioch

    01/16/2021: To update the Logitech HD Pro Webcam C920 driver on Windows 10 follow this you-tube video.  I found my webcam device under imaging devices in the device manager console as suggested.

    https://duckduckgo.com/?q=logitech+hd+pro+webcam+c920+latest+driver&atb=v232-1&iax=videos&ia=videos&iai=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DXqwcQdDR-II

     

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  • Justin Deane

    If your looking for the driver for HD Pro Webcam C920, go to the official Logitech support Q&A:

    https://support.logi.com/hc/en-gb/articles/360025179954--FAQ-HD-Pro-Webcam-C920#os

    At the bottom of the section entitled "Webcam software and driver support for Windows", there is a table (scroll down). This table contains the driver links.

    Yes, it was not obvious.

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