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Synch multi-device switch

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  • Bình luận chính thức
    Bijit S

    Dear customer,

    To switch the devices you have to change the profiles manually with the easy switch button on the mouse. The feature you have requested is not available, however we will pass the feedback to the appropriate team as your opinion matters to us.  

    Regards,

    Bijit

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  • Gary Masters

    I have the same situation. My work laptop is on VPN so I can't use flow. I'd love it if the selection switch on the keyboard told Options to also switch the mouse.

    I have the MX Keys keyboard, and the MX Anywhere 3 mouse. Have to switch both each time is clumsy, and having to flip the mouse over to switch it is doubly so.

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  • Thelonious

    i'm gonna dogpile on this thread (in fact I came by the forum to see if there were any discussions on it). I've got the MX2 Master mouse and MX Keys. Been really happy in general but I wish the selector buttons on the keyboard could also switch the mouse. Synergy sometimes works but i've got the VPN issues the others mentioned.

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  • Guido Kirchner

    Same here - flow is actually pretty useless since most users working with two notebooks have one device connected to the company vpn, so the easy-switch does not work automatically across logitech input devices.

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  • Johnny Bretz

    I'm having the same issue. MX Keys should have an OPTION to switch the MX Master 3 (or other Logitech Mouse) when you use it's 'Easy Switch' feature. 

    Bijit S can you tell us if this feature is in the works? I've seen this problem posted constantly across various forms. It has to be a relatively straightforward request. I'm a software engineer by trade. I work at enterprise clients. I understand this is not trivial... but can we at least know if any progress is being made here? Is it on the road map?

    This issue has me half ready to return both the MX Keys & MX Master 3 as I bought them specifically assuming this feature was obvious enough that it MUST be implemented. It seems nearly as obvious as a mouse points considering Logitech's focus on the concept of 'Flow' between devices.

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  • Daniel Cuellar

    Same issue for me...a few months ago I bought MX Keys and MX Master 3 because the Logitech site made it seem like one total button press is all it took to switch mouse AND keyboard. Flow is nice but doesn't play with my work VPN and assumes monitors are not also being shared across devices (I toggle mine between work and personal).  

    I made a phone call to Logitech then to request the feature, but am also jumping on this thread to hopefully expedite things.

    Logitech devs, please implement this before I send another wrong message to one of my coworkers because I got my wires crossed between all the button switching :)  

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  • Wonsuc Yoo

    We are living in 21c and I have no idea why this technology is not possible yet.

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  • Thelonious

    I like the action of the MX key and i've been a fan of the MX mice for a long time and the wireless is almost a requirement for me but as far as the multi-device goes it feels like I would be better off just using a USB switch

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  • Gerd Kühne

    Hello,

    thx for Logitech Flow. But as all others have been written I would like switch keyboard and mouse at once.

    I could not figure out how to enable Flow with my Work Laptop (Firewall / VPN which I cannot change) and my private PC (Firewall / VPN).

     

    Thx Gerd

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  • hoffsta

    Why is this not a feature yet? I bought this combo because it seemed like this was the functionality, but alas. Logitech never changes, great hardware with half-assed software.

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  • Palani R

    Hi there, thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,

    Palani R

    Logi support

     

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  • James Rogers

    I would also love to have this feature! It would be most helpful!

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  • Palani R

    Hi James, thank you for your feedback. We will pass this along to our team. Let us know if there is anything else in the future we can do to assist.

    Regards,

    Palani R

    Logi support

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  • Sindhu M

    Hello All,

    We will surely consider your suggestion and please refer the below link for detailed update:

    https://support.logi.com/hc/en-us/articles/1500008089162-Can-I-switch-my-mouse-and-keyboard-at-the-same-time-using-one-Easy-Switch-button- 

    In case if you need any additional support, please contact us.

    Regards
    Sindhu M
    Logi Support

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  • Việt Nam Nguyễn Đào

    Please! I know it's not easy for you guys to implement this feature but it's gonna be a game changer.

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  • Nicholas Wong

    For some reason Logitech thinks switching BOTH keyboard and mouse at the same time is not a fundamentally commonsensical no-brainer feature to include in their "Keyboard and Mouse Combo" with "Multi-Device Mastery" (I using the MK850 combo).

    This is borderline false advertising.

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  • Siddharth

    Hi Nicholas,

    Thanks for reaching out. Please try the below troubleshooting steps:

    It is not possible to use one Easy-Switch button to at the same time change both your mouse and keyboard to a different computer/device.

    We do understand that this is a feature that a lot of customers would like. If you are switching between Apple macOS and/or Microsoft Windows computers, we offer Flow. Flow allows you to control multiple computers with a Flow-enabled mouse. Flow automatically switches between computers by moving your cursor to the edge of the screen, and the keyboard follows.

    In other cases where Flow is not applicable, one Easy-Switch button for both mouse and keyboard might look like a simple answer. However, we cannot guarantee this solution at the moment, as it is not easy to implement.

    In case you need any additional support, please write back to us.

    Regards,
    Siddharth S
    Logi Support

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  • Nicholas Wong

    Thank you for your reply Siddharth S

    If I knew I couldn't do a one button switch, I wouldn't have bought the damn thing. As I said, borderline false advertising. Imagine if the Flow feature is such that when your mouse move to the other computer and your keyboard doesn't follow. It's that absurd.

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  • Siddharth

    Hey Nicholas, thanks so much for the feedback! We'll pass along your suggestion to our team to check out. Let us know if there is anything else we can share with them or if you ever have any questions any time in the future.

    Regards,
    Siddharth S
    Logi Support

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  • Daniel Arnold

    Hey Siddharth, what about a heads up on this? I mean, this request is hanging around for a while now, and that this is still not implemented does not put your product owner and dev teams in a good light tbh.

    Thanks,

    Daniel

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  • hoffsta

    “ it is not easy to implement.”

    Laziest excuse ever. 1) Keyboard initiates change of device and relays this to a computer running Logi Options. 2) Logi Options acknowledges this and relays the command to the mouse. 3) Mouse changes device.

    It’s all there. The underlying communication already exists between all the devices. It really can’t be that hard to implement. Your management is either choosing to ignore this obvious feature, are too cheap to direct resources at it, or are completely oblivious to it’s necessity.

    My guess is that this feature is being reserved for a future product, so that we will all be forced to buy a couple hundred dollars of new devices first. Boooo!

    EDIT: or how about just opening up an API so enthusiasts can write the darn code for you, if it’s really too hard for Logi to direct resources toward?

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  • Siddharth

    Hey Hoffsta, thanks for following up.

    Please be informed that we do not have an update yet, however, we have forwarded the information as feedback.

    Regards,
    Siddharth S
    Logi Support

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  • Carl Bratt

    "It is not possible to use one Easy-Switch button to at the same time change both your mouse and keyboard to a different computer/device."

    I'm sorry but this is a straight up lie. A group of non-Logitech developers have already found a solution: https://github.com/Logitech/logi_craft_sdk/issues/28

    This solution is only available for software developers as it does requires some customization.

    The fact that Logitech STILL haven't implemented this, even if it would require that you need a USB-dongle for each device, is ming boggling. I'd even buy a new mouse and keyboard from Logitech to get that feature!!!

    No update on this topic? After an entire year? Only forwarding "as feedback"? Just release the code and let the open source community solve it for you maybe? Cause Logitech obviously won't do it...

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  • Gerd Kühne

    Great Carl👍

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  • Siddharth

    Hi Carl,

    Thanks for reaching out.

    We apologize for the inconvenience caused. We'll pass along your suggestion to our team to check out. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    In case you need any additional support, please write back to us.

    Regards,
    Siddharth S
    Logi Support

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  • Jose Maria Herrero

    Following the suggestion of other guy on this community I added a negative review to my Amazon purchase of Logitech MX Keys and Logitech MX Master 3, I hope my review reaches many people and allows them to take a better decision before their expensive purchase. I suggest every one to do the same to avoid others the frustration we are suffering and also maybe somebody at Logitech finally reacts after 2 years of the initial request.

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  • hoffsta

    Jose- great idea. I’m writing some one star reviews this evening. Logitech needs to wake up on this issue.

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  • Siddharth

    Hey all, We are sorry to hear about your experience. We'll pass along your suggestion to our team to check out. Let us know if there is anything else we can share with them or if you ever have any questions any time in the future.

    Regards,
    Siddharth S
    Logi Support

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  • JoMa

      Bijit S Siddhant
    Any updates on this topic? My company is planing to buy around 2.000 MX Combos but we stopped the project because this feature is missing. 

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  • Jason Oickle

    So you have been "passing along the suggestion to your team" for over a year now.  Is it fair to say at this point that the team is not intending to respond and that we should give up on this widely requested feature?  Or should we just continue to hold our collective breaths?

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