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Feature request: MX Keys adjustable backlight duration

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Bình luận

41 bình luận

  • Bình luận chính thức
    Jyothi Sequeira

    Thank you for writing to Logitech! Please give the following troubleshooting steps below a try:

    -Check to ensure that the backlighting is not at 0%.
    -To increase the backlighting, press the backlighting level up key:
    -Ensure that the Smart Connector on the iPad and the Keyboard are clean and free of debris.
    -Soft Reset the iPad (Press and hold the power button and the home button simultaneously until the iPad reboots and an Apple logo appears on screen, then release the two buttons and test the keyboard once fully booted up)
    -Update iOS to the newest version and test functionality.
    -If another iPad with a Smart Connector is available for testing, please test the keyboard on the other iPad, if it functions with a different iPad, then the keyboard is working as intended and recommend that you contact Apple about the device it is not working with.

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  • Ron Barnes

    I have recently purchased the MX Keys for Mac and I love it! I agree that it would be awesome if we could adjust the duration of the backlight and have the option to leave it on all the time. I realize that this will make the battery drain more quickly and I would be fine with charging it more often. If you add this feature it will really make you stand out from the rest of the wireless backlit keyboards because none of them seem to offer it. 

    Thanks!

    7
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  • Pat McCormick

    I have been begging Logitech for this simple feature for almost 2 years. Logitech continues to post "troubleshooting steps" that have no bearing on this issue.  Logitech has ignored tens of thousands of requests all from paying customers who have been demanding a fix for this dysfunctional keyboard. Logitech has invested millions of dollars in a new ad campaign that continues to make the same, false claims about this keyboard and its backlight.  The backlight does not light up with the proximity sensor.  The simple code for the proximity sensor does not function as advertised. There is no setting to override the sensor and leave the lights on continually. Logitech, inexplicably will not address this issue. I believe it is time for a class action lawsuit against Logitech for their false, misleading claims and complete failure to address them.

    6
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  • Alexander6746

    Especially in difficult situations where you want to switch it on because the sensor does not react, it cannot be switched on because the environment is supposedly too bright. Please Logitech, it can't be that difficult to integrate a simple on/off switch.

    2
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  • WarpedTrekker

    Why does Logitech fail to listen to their customers and add this simple feature? I am going back to using my older wired Logitech Illuminated Keyboard K740, since the backlight is ALWAYS On. On the MX keyboard, if I have it plugged in, I should be able to have the backlight always on too.

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  • Dan S

    Standard copy&paste response by Logitech Support as expected, very disappointing but not surprising unfortunately. I would very much welcome this feature. What would be so bad about putting more control into the users hands?

    4
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  • Pat McCormick

    I keep getting the same cut and paste response to every request. This is not a user mistake. The MX Keys is being sold based on the following false claim:

    "Proximity sensors detect your hands, illuminating the keyboard the moment your fingers approach. The backlit keys then fade off when you leave the desk — saving power for those moments of inspiration.

    Backlighting intensity automatically adapts to lighting conditions, or can be set manually."

    None of that is true.  The proximity sensor does not function this way.  It does not light up when your fingers approach.  Backlighting cannot be set manually.  The keyboard seems to go to sleep frequently and, once in this mode, completely disables the proximity sensor function, requiring the user to press a key to wake the board.  In low lighting, pressing a key can trigger unwanted events which is likely as the keyboard is completely dark at this point.

    Logitech continues to past up the same troubleshooting suggestions as though the correct operation is there, but that the user has somehow made a mistake that is interfering with proper operation. Again, this is deliberately misleading the public into believing that Logitech is not continuing to commit a crime against the buying public by misrepresenting the actual operation of this broken product.

    Further,  Logitech's "customer satisfaction" surveys continue to blatantly self-promote, using phrases like "How can we make your experience even better?". This is outrageous corporate behavior that should have triggered a class action lawsuit a long time ago.

    American corporations have been relieved of any and all oversight or accountability to customers. They are all starting to involve themselves in politics and, as long as they support propaganda against the American people, they are fully allowed to violate any and all federal, state and local laws in any manner they like without fear of repercussions.

    4
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  • Hiru Paki

    I have recently purchased the MX Keys for Mac and I love it! I agree that it would be awesome if we could adjust the duration of the backlight and have the option to leave it on all the time. I realize that this will make the battery drain more quickly and I would be fine with charging it more often. If you add this feature it will really make you stand out from the rest of the wireless backlit keyboards because none of them seem to offer it. 

    Thanks!

    (Copy&Pasted Ron Barnes' Post)

    1
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  • WarpedTrekker

    At this point looks like Logitech is not going to do anything. They certainly are not responding to us.

    2
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  • Hiru Paki

    Maybe we need a petition or something. Where would be the best place to do that? Unfortunately, I only noticed the problem with the backlight today and I can't return the keyboard.

    1
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  • okrimokrim

    Hi,

     

    why after this time and complaints you don't add a possibility to keep illuminated always on?

    Sometimes I can write faster than light comes on.

    Don't have you an developer that he is able to write the code?

    2
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  • Hiru Paki

    So, now the keyboard is slowly going crazy. The backlight is on and off all the time now. There was just another update of the Logitech Options software but of course still no always-on function. Please, please, please logitech, fix this! Slowly makes me really crazy! And angry

    0
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  • Apollo33

    I've used Logitech products for 20 years. I really want to support them, as they used to make quality products. But lately after experiencing the non-existent customer service for people who've bought $100 keyboards and $300 headsets, and seeing official responses like this one written by someone with a 50 IQ, I won't be purchasing anything from Logitech ever again. You could get better support from a random seller on Amazon who doesn't even speak your language.

    3
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  • Ian Rushforth

    I use my Logitech MX Keys and MX Master 3 for CAD use.

    Sometimes my work requires me to work late at night. I thought I could easily change the setting for the keyboard backlight to stay on longer than a few seconds. I understand this will have an effect on battery life, but it's better than working blind. Even if we could simply keep the keyboard lit for at least 30 minutes would be fantastic.

    As I said, I work in CAD, a lot of my work is done using the mouse, but when entering text of dimensions I shouldn't need to wake the keyboard.

    It's a software setting, it's simply; or at least it should be for the price we pay for Logitech's products.

     

    FIX IT ! ! !

    3
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  • Scott6033

    I too find the default actions of the MX Keys device to be frustrating. It reacts to my fingers w...a...y too slowly and shuts off FAST! It is early days but I may have improved it somewhat. I shut off the Options Tool "automatically enable battery saving mode" AND plugged it into a charging-only port. The lighting in my keyboard now stays on for several minutes before going out.

    Not fixed, but I am grateful for any minor improvement. If this method is known to help - even a bit - why not add that advice to the canned copy/paste reply when a complaint is received? I'm a long-time Logitech fan and want to be happy with their hardware. Shouldn't the customer service reps feel the same way?

    1
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  • Saurav T

    Hi all,

    Thanks for reaching out. We would suggest you try the steps provided in the link below:

    1. Uninstall Options software : https://support.logi.com/hc/articles/360023360553-Uninstall-Logitech-Options-software

    2. Clean boot : https://support.logi.com/hc/articles/360023183914

    3. Please re-download and install Options: https://support.logi.com/hc/articles/360025297893

    4. Also update the firmware: https://support.logi.com/hc/articles/360035037273

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

     

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  • Dan S

    Well done Saurav, another useless response that will not affect the backlight duration at all and YOU KNOW IT. Just keep wasting people's time telling them there is something wrong with their machine or using the keyboard wrong.
    WE JUST WANT BACKLIGHT CONTROL.

    7
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  • Saurav T

    Hi Dan,

    Thanks for reaching out. 

    The troubleshooting steps will improve the issue which you are facing with the device. You can also increase or decrease the brightness level from the keyboard. Regarding the backlight control, we'll pass along your suggestion to our team to check out. However, we cannot make any promise at this moment as we do not comment on our future updates.

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

    -4
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  • Piotr B

    I have same problem, backlight duration is to short :( I upgraded firmware and this not solve problem. 

    5
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  • Prem L

    Hi Piotr,
    Thank you for your reaching out.
    Please perform the troubleshooting steps above as it will improve the issue which you are facing with your device.

    We will pass this along to our team regarding the backlight duration. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,
    Prem L
    Logi Support

    -4
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  • Apollo33

    Saurav: No, the troubleshooting steps will NOT improve the short backlight duration. Stop LYING.

    Prem: No, performing the troubleshooting steps above will NOT improve the issue. Stop LYING.

    As hilarious as it is to keep getting email updates about these completely inept responses, I'm begging you people to just stop responding and escalate the issue to someone high up in Logitech Support who understands English. At this point you're just embarrassing the company.

    6
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  • Anony Mouse

    2 Options.

    1/ Class action complaint.

    2/ Request an SDK and modify/create your own firmware to fix the problem.

    2
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  • Saurav T

    Dear Customers,

    Thanks for reaching out. 

    We have escalated this to our engineering team and they are working on it. However, we cannot make any promise at this moment as we do not comment on our future updates.

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

    -1
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  • Ian Rushforth

    Worst “support” ever!
    You’re not supporting us, you’re fobbing us off!

    3
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  • Jansabai Thailand

    Hi Guys,

    No surprise, I have the same problem !

    In my opinion Logitech can't provide a solution because I wouldn't be surprised they hard wired their design, meaning no way any setting can be altered and the issue just can't be resolved !

    I even think they are not even able to communicate with the keyboard from the device it is connected to.

    So it all comes down to BAD DESIGN and sadly also BAD SUPPORT not really wanting to disclose the truth and very bad news to the customers who have an issue with the fixed and pre-set backlighting behaviour.

    INEXCUSABLE for sure !

    3
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  • Tristan Summers

    I will send it in to get it set to be always on. you can make it Windows only while you are at it! so so confusong hving doubled up keys. Why sell a mac version but not a windows version? Why not have a windoes only option?!

    1
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  • Bill Connolly

    Need this feature badly.

    3
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  • Sha S

    Hi there,

    We have passed along the feedback to our team to check and we do not have any update. We request you to keep checking our official page for all the latest news and updates.

    Regards,
    Sha
    Logi Support

    -2
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  • Tristan Summers

    At the very least offer a competitive trade in program so we can get a useable keyboard instead of this pointless strobe light

    2
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  • Sha S

    Hi Tristan,

    Thank you for the feedback. Please keep checking our Logitech page for any latest updates and news.

    Regards,
    Sha
    Logi Support

    -2
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