Sustainability Navigation

C525 Blurry Video

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    Praveen R

    Hi there, thanks for following up on your case. We'd love to keep the conversation going directly with the Support Team. The team has reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.



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  • ben

    I’m having exactly the same issue. Did this ever get resolved?

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  • Thangam S

    Hi Ben, we apologize for the delay in response.

    Please follow the below troubleshooting steps which should help to resolve the issue.

    Make sure the webcam is connected directly to the computer and not to a hub, extender, switch, adapters or something similar.
    Disconnect/reconnect webcam to the same or different USB port.
    Try different software. For example, Windows Camera app.
    Try on a different computer.
    Logitech webcam work on UVC drivers, which are by default included in most common operating systems. Try to run Windows update or update your Mac to the latest macOS version.
    Windows only:
    Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the webcam again.
    Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
    Check hardware compatibility and troubleshoot the connection.
    Upgrade firmware if available.

    Logi Support

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