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MX Master 3 "Inactive" on Logi Options+

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23 bình luận

  • Bình luận chính thức
    Sha S

    Hi Trevor,

    Thank you for the feedback. As the Logitech Option+ is still being developed we will pass along the suggestion to the team to check out. Meanwhile you can try the Troubleshooting steps from the link below and check if these help:
    https://support.logi.com/hc/articles/360023352573-Bluetooth-device-doesn-t-work-after-computer-wakes-from-sleep-mode

    You can also provide a direct feedback to our developing team on the email ID below:
    logioptionsplus@logitech.com

    Regards,
    Sha
    Logi Support

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  • E.D. Moen

    Same here. Very annoying.

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  • Sha S

    Hi there,

    We'll pass along the feedback to our team to check out. Let us know if there is anything else we can share with them or if you ever have any questions any time in the future.

    Regards,
    Sha
    Logi Support

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  • BrianRoss9697

    Same here, just adding +1 here this has been an issue since I bought many MXs.

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  • Bruiser McBruiser

    Hello --

    This morning logi options+ AGAIN listed my mx keys and mx master 3 mouse as 'Inactive', thus rendering all my customizations and bindings also inactive. This is happening quite frequently lately, with no other explanation than the recent updates to the beta software.

    The _only_ way I've been able to recover from this state is to reboot my MacBook Pro, which is not an acceptable solution in any way whatsoever. And this has happened so many times I've been able to try all the suggested approaches, including a few of my own.

    I've uninstalled the beta software (after much ado trying to get the original logitech options software to allow me to use it without it stating 'use this in logi options+, but that's another story). maybe if this software matures more I'll try it again.

    I realize it's beta/early access quality, and that's very true in this case, and I wish I could afford the time and inconveniences to continue using the software, but alas, it's not to be for now.

    Thank you for the excellent products in general, as I'm a particular fan of your mx mice and many of your keyboards

    Bruce

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  • Jasper Robinson

    2022-05-15

    +1 I moved from the non-Beta version of Logitech Options for a LogiTech MX Master 3 mouse on macOS 12 because it kept failing and none of the suggestions here did anything. None of buttons worked, not even the scroll wheel. If I force Logi Options+ to stop from Activity Monitor, I can temporarily get the scroll wheel working but none of the other buttons work. 

    The Beta (version 0.92.64050, 'Logitech Options+') also keeps failing The app says INACTIVE but there is no way to make it active. The above [link https://support.logi.com/hc/en-gb/community/posts/4409239507479/comments/4409247613463] points to a page for Bluetooth settings in System Preferences. In my case, this is irrelevant, because the settings are already set that way. 

    So, LogiTech: what now?

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  • Sha S

    Hi Jasper,
    Thank you for reaching out. We apologize for the inconvenience. We request you to try updating your software and check if that resolves the issue. Also as the Logitech Option+ is still in beta version we request you to provide us your feedback to improve the software.  You can provide us with the feedback tab at the bottom of the window, and submit your feedback from Option+ software. 
    Regards,
    Sha
    Logi Support

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  • Jasper Robinson

    Hello Sha, 

    1. macOS (12.3.1 (21E258)) and LogiTech software are up-to-date. 

    2. I know that beta-software means that it is being tested. I was recommended to use it because the non-beta Logitech Options showed the same faults. 

    3. I'm not sure what information that your software people want but I seriously doubt, after all these years of problems, that they will improve the LogiTech software. I am currently using SpeedMouse instead http://plentycom.jp/en/steermouse/download.php, which, so far, has been perfectly stable and includes good support for customisation. 

    4. The software needs to work reliably for the hardware to have any purpose. These problems, along with hardware problems with one of your keyboards, has put me off using your products in the future. 

    Best wishes, Jasper

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  • Sneha D

    Hi Jasper,

    Thanks for reaching out and we apologize for the inconvenience. Kindly refer to the link below and check if that helps.

    https://support.logi.com/hc/en-001/articles/1500005514962-Logi-Options-permissions-on-macOS

    Regards,
    Sneha D
    Logi Support

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  • J Robinson

    Thank you. I’ve deleted Logi Options now, but I had noticed this suggestion, here, before, Sneha. 

    Logi Options did have System Preferences permission and was not working.

    So, your software people do need to fix this (or LogiTech needs to offer to buy SpeedMouse from the guy who develops it). 

    Best wishes, Jasper

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  • Bruiser McBruiser

    I too suffered from the 'inactive' state that I would sometimes find my Logitech devices in when using logi options + as I've described in an earlier post of mine above. However since I've updated to the latest version available I have not experienced this situation lately. This is on both a MacBook as well as a Windows 11 box. It's been a few months even since this last occurred. I'm happy that it seems to have been addressed at least in my situation. Keep up the good work I appreciate your products and the support I've received for the issues that I have encountered.

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  • Sha S

    Hi Robinson,
    Thank you for following up and sorry to hear about the experience. We request you to try using Logitech Option and Option+ both and check if there is a difference. 
    Regards,
    Sha
    Logi Support

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  • Sha S

    Hi Bruiser,
    Thank you for following up. We are glad the issue was resolved. We hope you never face an issue but if you come across anything you can always write back to us and we will be happy to assist.
    Regards,
    Sha
    Logi Support

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  • Michael Edmonds

    Sha S    I am having the same problem on Windows 11 with 2 mice M510 and M585. One is BT and the other is receiver.  The problem was also on 2 different computers with the same mice. I had the problem on LogiOptions and about 10 days ago moved to LogiOptions+...same problem. It is noon my time and it has happened about 3 timed already today. Only way to restore is to reboot or kill all the processes and restart the app. VERY annoying. My laptop NEVER sleeps when it is in my docking station.  And sometimes it just stops working when I am working on my computer

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  • Sha S

    Hi Michael,
    Thank you for following up. We apologize for the delay in response. We request you to try the steps from the link below and check if this resolves the issue:
    https://support.logi.com/hc/articles/4411706616215 

    Regards,
    Sha
    Logi Support

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  • Sylvain Martel

    Exactly the same problem, on MacOS, that was reported a year ago.  I have an idea, how about Logitech fires all those stooge that only monitor the forums to reply "We apologize, we will pass it along the dev team"  and actually use the salary to hire more devs?

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  • Michael Edmonds

    Sha S

    well given that I am using my M510 as my go to mouse and it is a receiver mouse, not sure how this is going to help.

     

    For some reason you all don't seem to get the part where the problem is happening on both receiver and BT mice and both Windows and MacOS platforms.  Why is that?

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  • Sha S

    Hi there,
    Thank you for following up. We are sorry for your experience. We request you to try reconnecting your device by following the steps below to check if this helps:
    https://support.logi.com/hc/articles/1500010315562 

    Regards,
    Sha
    Logi Support

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  • Sylvain Martel

    Redo a connect on every boot???? How about you fix the dang software instead!

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  • Michael Edmonds

    Sha S

     

    Why are you giving me more Bluetooth options when I have told you multiple times that the M510 is a receiver mouse and NOT BT.

    Or else you are just a BOT.

    Stop wasting my time

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  • Sha S

    Hi Michael,
    We apologize for the delay in response and for the previous response. We request you to please confirm the operating system you are using with Logitech M510 as the mouse is not compatible with MacOS. 

    If you are using windows 11 we request you to try the steps below and check if this helps you resolve the issue:
    1. Uninstall all the Logitech software
    2. If you are using windows clean boot the system by following the steps below:
    https://support.logi.com/hc/articles/360023183914
    3. Install Logitech Option+ software from the link below:
    https://support.logi.com/hc/articles/4418699283607-Logi-Options-Beta 

    Regards,
    Sha
    Logi Support

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  • Marcelo Kopmann

    Hey team.

    I'm having the exact same issue from the start of this post on macOS Monterey 12.6 (Macbook M1 Pro).

    In fact, after reinstalling Logi Options + twice, the device stopped appearing on the device screen.

    Re-pairing the keyboard did not seem to take effect.

    My Logi Options+ is on version 1.26.5989

    Regards

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  • Marcelo Kopmann

    Actually, I just restarted the MacBook and noticed that Options+ was not detecting my MX Keys Mini with  Karabine-Elements open.

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