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Implement an option to turn on the backlighting on the Logitech MX Keys permanently

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Bình luận

131 bình luận

  • Bình luận chính thức
    Saurav T

    Hi Daniel,

    Thanks so much for the feedback! We have shared this with our development team already, they are looking into it. However, we cannot make any promise at this moment as we do not comment on our future updates.

    Let us know if there is anything else we can share with them or if you ever have any questions at any time in the future.

    Regards,
    Saurav T
    Logi Support

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  • Michael Siebold

    This would be a huge improvement to the keyboard. It's a massively needed feature and something of an oversight that it was left out in the first place.

     

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  • Adam Toldi

    At least the timer should be adjustable, staying on for a minute or two.

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  • Thangam S

    Hi Adam & Michael,

    We understand your point and the feedback has been shared to our team to check it out.

    We would recommend you to check our home page often for updates.

    Regards,
    Thangam
    Logi Support

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  • Michael Siebold

    Unfortunately, the lazy software engineers at Logitech never fix anything so I expect this is as far as it goes.

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  • Pooja B

    Hi Michael

    We can understand how inconvenient it can be. However, we have already passed your feedback to our team. We appreciate your patience on this. Let us know if there is anything we can do to assist in the future!

    Regards,
    Pooja
    Logi support

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  • SvenS

    This would be a great feature. Looking forward to the change (no pressure here ... )

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  • Pooja B

    Hi there, thanks for sharing it here. Let us know if there is anything else in the future we can do to assist.  

    Regards,
    Pooja
    Logi support

     

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  • Daniel Larsen

    Hey Logitech Support

    Keep sending emails to the developers.
    It's ruining the experience of an otherwise perfect keyboard as it is.

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  • Michael Siebold

    Literally punched mine a night or two ago when I couldn’t see it and nothing I did would make the lights come on. (I tried everything.) Overall it’s a solid keyboard but this is just crazy.

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  • Joseph Rosasco

    I am in love with this keyboard, MX keys. I am usually Razer through and through. This has been my gateway to Logitech. If this feature cant be updated to make this more of a user option (choice of backlight time OR always on) I'll probably avoid this one in the future. It is a necessary future. I give my feedback as a plea, I understand the developers are aware. Help me love this keyboard that much more :)

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  • Michael Siebold

    It’s been 17 days since this post started. It should be a 1 day patch tops if they wanted to do it. Sadly, Logitech never fixes anything. I’ve spent months going round with them, got their agent to admit something was a bug, only to have the engineers literally call it a “feature” in their software that literally hadn’t been updated since 2014.

    They make decent hardware, but they never fix anything.

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  • Daniil Chalikov

    Hi Logitech! I'm really thinking about returning the keyboard beacuse it is so much inconvenient for that insanly high price.
    It takes only 5 seconds for the backlights to turn off. I need the backlights to be turned on when I'm looking for the first key to press. But I have to guess instead beacuse its so dark at my workplace...
    Even with room lights on -  its black keys with grey figures on them - too hard to read without the backlights.
    It would make us really happy if you allowed us to change the timeout period to up to at least 15 minutes. Or to leave it always on

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  • Sha S

    Hi there,

    Thank you for reaching out. We apologize for the delay in response. Please be informed that we have passed the suggestion to our team to check out. We do not have any update regarding the same. We request you to keep checking our page for any news and updates.

    Regards,

    Sha

    Logi Support

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  • Michael Siebold

    I don’t mean to be difficult but what tangible good does an apology actually do? The post is over a month old for what would be an incredibly simple fix. At least more people are seeing how Logitech treats its customers. I’d love to be wrong, but in years of using Logitech products on and off I’ve never seen them fix a single thing. The hardware is usually great. The software is lazily coded and poorly supported. It’s like the average of the product is okay and sometimes better than the competition because the hardware is so good. It’s just hobbled by bad code.

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  • Guilherme De Oliveira

    Seria uma ótima melhoria, principalmente para quem é desenvolvedor assim como eu e costuma desenvolver em ambientes com pouca luz, a implementação dessa melhoria ajudaria demais, ou ao mínimo um "delay" maior entre o desligamento da luz e o sensor.

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  • Sha S

    Hi Michael,

    Thank you for following up. Please be informed the feedback is passed along the team. We apologize as we are unable to address your concern yet. We are working on it and we cannot promise anything at the moment as we do not have any update for the same. We request you to keep checking our page for all the latest news and updates.

    Regards

    Sha

    Logi Support

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  • Sha S

    Olá Guilherme,
    Obrigado por entrar em contato. Informamos que o feedback é repassado à equipe. Estamos trabalhando nisso e não podemos prometer nada no momento, pois não temos nenhuma atualização para o mesmo. Solicitamos que você continue verificando nossa página para obter todas as últimas notícias e atualizações.

    Cumprimentos
    Sha
    Suporte Logi

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  • Jerahlyn Whitworth

    Michael Siebold There are multiple posts on this forum regarding this issue, some of them are +1-2 years old and nothing has been actioned. It's always same copy/paste response from the support team.
    I have 3 suggestions for you:
    - Use the keyboard plugged in via the USB cable (it gives you a 5 min timeout)
    - Tape the sensor
    - Sell it / return it

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  • Sha S

    Hi Jerahlyn,

    Thank you for reaching out. We apologize for the inconvenience. Please be informed we have passed along the feedback to the team to check out and we are sorry for the experience you had with our product. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards

    Sha 

    Logi Support

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  • Michael Siebold

    Thank you, Jerahlyn. I’ll just try some gaffer’s tape on it. Ridiculous to have to hardware hack a 20 minute code fix, but that’s Logitech for you.

    The copy paste response to your post is the height of, “I did not read this,” irony.

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  • Sha S

    Hi Michael,

    We apologize for the inconvenience. Let us know if you have any questions or concerns any time in the future.

    Regards,

    Sha

    Logi Support

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  • Michael Siebold

    I have to sincerely ask the question, what is the point if all Logitech ever does is not read responses and copy paste replies while never fixing anything? Seems like this whole forum and Logitech itself is just a massive waster of time for the customer. As an engineer, I dislike wasting time.

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  • Saurav T

    Hi Michael,

    Thanks for reaching out.

    We assure you that we have read your response and it has been shared with our team but currently we don't have any update on this. As soon as we get an update, we will be sharing it here.

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Niels S

    This is a must have! simply make it an option PLEASE!

    I switched to this from K800, which stayed on when plugged in, which was better than nothing.
    Very disappointed this did not do the same.. and i even have to press a key to get lights.

    I hope you guys can make it an option!😊

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  • arcy
    Please do something about the backlighting! Please, please. Please!
     
    This keyboard is super exodious, made of great materials, I love typing on it.
     
    But it's also the most annoying keyboard ever - the design of the backlight that turns off so quickly and there's no way to turn it on permanently is stupid, and it's in the company's best interest to correct this design flaw as soon as possible!
     
    Even as I type this comment and reach for my coffee mug, I have to keep my hand on the keyboard to keep the backlight from turning off - this is stupid.
     
    So for now, my dear Logitech, you have an excellent product with one stupid feature xd
     
    Please change it.
     
    Thank you, have a great day :)
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  • arcy

    Saurav T

    I'd also like to make your day more enjoyable and easier, so I'll reply to my post right away, no need to copy and paste :)
     
    Have a good day, full of smiles!
     
     

    Hi arcy,

    Thanks for reaching out.

    We assure you that we have read your response and it has been shared with our team but currently we don't have any update on this. As soon as we get an update, we will be sharing it here.

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Алексей Осинин

    Good afternoon. 
    It upsets me very much why this basic functionality is not implemented in your keyboard?
    The constant turning off of the backlight is very annoying and distracting from work, this is not what I expected from the keyboard for such money.

    Logi Support, give a clear answer whether this functionality will be implemented or not, the question was asked 2 months ago, really during this time you can't decide on the answer?

    I don't want to do this, but if you don't give a definite answer, I will have to return the keyboard to the store within 2 weeks.

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  • Michael Siebold

    Logitech doesn’t know how to give a clear answer. I’ve also never seen them fix a single thing in the 20ish years I’ve used their products on and off. (The off being when they frustrated me too much like this.) It’s a strange combination of decent product, and horrible time wasting non-support.

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  • Petr Novotny

    Guys please consider this feature - always on / always off. Now i am working at night and it is not good to always put hands to keyboard wait a bid for backlight and then be able to identify right key and press. 

     

    please guys - small update big big win !

    Thanks for consideration,

    Petr

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