Sustainability Navigation

G502 right click.

Đã hoàn thành

Bình luận

7 bình luận

  • Bình luận chính thức
    Shreyas

    Hi Riley,

    Thanks for reaching us!

    We truly apologize for the inconvenience this may have caused you. We see there is an open ticket with the same. We have reviewed your case and will contact you back via email.

    Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Shreyas N
    Logi G Support

    Thao tác bình luận Đường dẫn cố định
  • Riley Wyskiel

    So now just wait for an email?

    0
    Thao tác bình luận Đường dẫn cố định
  • Shreyas

    Hi Riley,

    Thanks for your response!

    Yes, we'd request you to please check your registered email address as our support team has replied to your ticket today. Also, please respond to us at the earliest for further assistance on the same.

    In case you need any additional support, please write back to us.

    Regards,
    Shreyas N
    Logi G Support

    0
    Thao tác bình luận Đường dẫn cố định
  • AR

    Any luck? I'm having the same issue.

    0
    Thao tác bình luận Đường dẫn cố định
  • Shreyas

    Hi Abidriz,

    Thanks for reaching us!

    We would request you to please try the below steps to fix the issue:
    • Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender

    • Update the device's firmware
    1. Download and install Logitech G-Hub (Available here: https://support.logitech.com/software/lghub)
    2. Launch the software, select the mouse from the home screen then go to Settings
    3. If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen

    • Test the device without the software. Stop Logitech Gaming Software or G-Hub from running in the background by closing them on the System Tray and Task Manager
    1. On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit
    2. Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process

    • Assign a different command to the button
    1. Using Logitech Gaming Software or G-Hub, select the mouse from the home screen then select Assignments Tab
    2. Try to assign another command to the button or swap the command in between buttons that are working and non-working
    3. Another option is to try using the mouse while the Logitech software is not installed

    • Adjust double click sensitivity
    1. Open Control Panel
    2. Select Mouse
    3. Go to Buttons Tab
    4. Under Double Click Speed, move the slider to Fast
    5. Click Apply then OK

    • Uninstall, reload mouse driver
    1. Right click on Windows or Start button and select Device Manager
    2. Under Human Interface Device, look for Logitech Virtual G-Hub Mouse
    3. Right click on it, select Uninstall
    4. Disconnect the mouse from the computer
    5. Restart the computer
    6. Reconnect device back to the computer and test

    • Try on another computer

    In case you need any additional support, please write back to us.

    Regards,
    Shreyas N
    Logi G Support

    0
    Thao tác bình luận Đường dẫn cố định
  • AR

    I've tried all of these steps. no difference to the function of the mouse. If the mouse itself is not working then I shouldn't have to find workaround solutions for the defect.

    0
    Thao tác bình luận Đường dẫn cố định
  • Shreyas

    Hi there,

    Thanks for reaching us!

    We're sorry to hear that the provided steps did not help fix the issue. We see there is an open ticket regarding the same. We have reviewed your case and will contact you back via email.

    Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Shreyas N
    Logi G Support

    0
    Thao tác bình luận Đường dẫn cố định

Vui lòng đăng nhập để lại bình luận.