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Warranty claim for Folio Touch

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Bình luận

15 bình luận

  • Bình luận chính thức
    VASANTH J

    Hi Kua,

    Thank you for reaching out. I suggest you to follow the troubleshooting steps below:

    Update iPad to iOS software version 14.0.1
    To fix this issue:
    Settings -> General -> Hardware Keyboard -> English (US) is set to Automatic instead of US. The workaround is to set it to "US" (instead of auto). See screenshots below for more details.
    >> Then test the keyboard
    >> If the problem persists, please reset your iPad by pressing the Home button and the Power button at the same time until the Apple logo appears on the screen.
    >> Then try again. Set the iPad to USA instead of Automatic.
    >> Test the keyboard
    >>
    >> Pair the keyboard with your iPad again by pressing and holding the Bluetooth button for 3-5 seconds until it flashes quickly. Press the second name of Slim Combo on My list of other devices and when prompted to enter the PIN CODE, please do so using the Logitech keyboard and then press ENTER or RETURN.

    If you need further assistance, please write back to us.

    Regards,
    Vasanth
    Logi Support.

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  • Agnes Kua

    Thanks for your reply Vasanth. I tried to change to US and not Auto, not working. I am using iPad Air Gen 4, thus does not have the home button and pairing of keyboard is not by bluetooth. Please kindly advice again. Thank you

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  • VASANTH J

    Hi Kua,

    Thanks for reaching out.

    We really appreciate your efforts in trying the troubleshooting steps. It's sad to hear that the troubleshooting steps did not resolve the issue. Please do not worry, we'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Vasanth
    Logi support.

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  • Agnes Kua

    Hi Vasanth,

    Thank you for your kind assistance. I received the email

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  • VASANTH J

    Hi Kua, 

    Thanks for reaching out. 

    You are welcome. We're so glad we were able to help! Let us know if you have any questions or concerns any time in the future. 

    Regards,
    Vasanth
    Logi support.

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  • shugi bugh

    Hello Agnes Kua ,

    I think that this is not a common issue, don't take it as a huge problem, take the steps that VASANTH J has given you and then every thing is gonna be okay, have a good week ! 

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  • VASANTH J

    Hi Shugi, 

    Thanks for reaching out. 

    Please try the above troubleshooting steps and let us know whether the issue persists.

    Regards,
    Vasanth
    Logi support.

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  • Dewy

    Hi Agnes, did you manage to get your keyboard working yet? Cos I have the same problem as you when I first bought my folio and it was glitchy but I didn’t file any warranty claim. My advise is that you claim your warranty asap because Logitech will tell you that your warranty is only for a year and will ask you to recycle your keyboard since there is nothing they can do to help you. 

    however, if you managed to get it working again, please share with us cos I believe some of us have the same keyboard issue. Thanks 

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  • VASANTH J

    Hi Dewy, 

    Thanks for reaching out. We have noticed that you have a ticket open with our support team in regards to the above issue. We usually redirect users to the support team if we are unable to resolve the query here. We would love to keep the conversation going directly with the Support Team. 

    Our Support Team has replied to your email and are here to help. If you do not see an email yet, please check your spam/junk folders to be sure of no catches there. Once you reply to the open email thread, the team will follow up as soon as they are able with next step or options. Let us know if you have any other questions in the meantime as the conversation continues.

    Regards,
    Vasanth
    Logi Support.

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  • Whify Chan

    My iPad suddenly cannot detect the folio touch. What can I do?

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  • VASANTH J

    Hi Whify,

    Thanks for reaching out.

    Please try the above mentioned troubleshooting steps and let us know if the issue persists.

    In case you need any additional support, please write back to us.

    Regards,
    Vasanth
    Logi support.

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  • Whify Chan

    Thanks for your prompt reply. I'm using iPad OS 15.7. Also, Folio Touch connect with Smart Connect. The above mention pair with Bluetooth seems not relevant. Is there anything I can try?

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  • VASANTH J

    Hi Whify, 

    Thanks for writing us back. 

    We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Vasanth
    Logi support.

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  • Joey Catacutan

    Hi VASANTH J

    I also have the same case and the folio touch not working after an IOS update. Can we email you directly or what email should we use to create a ticket? FYI all channels are not responsive. Also tried the troubleshooting provided and it doest not work for me!

    Thanks!

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  • VASANTH J

    Hi Joey, 

    Thanks for reaching out. 

    We have noticed that you have a ticket open with our support team in regards to the above issue. We would love to keep the conversation going directly with the Support Team. Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.

    Regards,
    Vasanth
    Logi Support.

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