Sustainability Navigation

Logitech Options+ Signs me out of account and deletes all settings. Unable to restore from backup.

Đã trả lời

Bình luận

7 bình luận

  • Bình luận chính thức
    Aravind

    Hi Craig,

    Thank you for reaching out. Could you please confirm the system OS and the Logitech device model name that you are using to assist you accordingly.

    Regards,
    Aravind
    Logi Support

    Thao tác bình luận Đường dẫn cố định
  • ThangNguyen5449

    Same do I. All my backups are deletted after upgrading to new Option+. I am using windows 11.

    My mouse is Logitech Anywhere 2S

    Any suggestion?

    0
    Thao tác bình luận Đường dẫn cố định
  • Aravind

    Hi there,

    Thank you for reaching out. Please try and check the steps from the link below and check if this helps you resolve the issue:
    https://support.logi.com/hc/articles/360023205374

    Also, kindly be informed that MX Anywhere 2s is not compatible with Logitech Options Plus. We plan to bring additional devices to Options+, so please continue to check this page for updates:
    https://www.logitech.com/en-in/software/logi-options-plus.html#supported-mice

    In case you need any additional support, please write back to us.

    Regards,
    Aravind
    Logi Support

    0
    Thao tác bình luận Đường dẫn cố định
  • ThangNguyen5449

    1. Thanks. It's help alot.

    2. Now Old Option does not support MX Anywhere 2S anymore, and now Option + does not support also. So, what correct software can I use for MX Anywhere 2S now?

    By the way, Is there any option to backup more than one? let say: 2 or 3. So that people can have more option to choose?

    0
    Thao tác bình luận Đường dẫn cố định
  • Aravind

    Hi there,

    Thank you for reaching out. We sincerely apologize for the inconvenience caused. After checking internally with the team Logitech Options plus is compatible with MX Anywhere 2s. Kindly try installing the software from the link below, depending on your computer's operating system and check if this helps you to fix the issue:
    https://support.logi.com/hc/articles/360024690714-Download-MX-Anywhere-2S-Wireless-Mouse

    In case you need any additional support, please write back to us.

    Regards,
    Aravind
    Logi Support

    0
    Thao tác bình luận Đường dẫn cố định
  • ThangNguyen5449

    Thanks for your supports.

    One more: Is there any option to keep more than one backup?

    Best regards,

    0
    Thao tác bình luận Đường dẫn cố định
  • Aravind

    Hi there,

    Thank you for reaching out. Please be informed there is no more then one option to backup the customization of the device in Logitech Options software. Let us know if there is anything else in the future we can do to assist. 

    Regards,
    Aravind
    Logi Support

    0
    Thao tác bình luận Đường dẫn cố định

Vui lòng đăng nhập để lại bình luận.