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G304 suddenly stops working

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  • Bình luận chính thức
    Sha S

    Hi Rosewina,
    Thank you for reaching out. We request you to try the steps below and check if this helps you resolve the issue:
    1. Replace with new batteries. If this doesn’t resolve the problem, check the battery compartment for possible damage or corrosion. Check the power switch/button.
    2. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
    3. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
    4. Keep other electrical wireless devices away from the USB receiver to avoid interference.
    5. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574
    6. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
    7. Windows only — check if there are any Windows updates running in the background that may cause the delay.
    8. Mac only — check if there are any background updates that may cause the delay.
    9. Try testing the device on a different computer.

    Regards,
    Sha
    Logi G Support

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