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MX MASTER 3S MOUSE CANNOT SCROLL ON IPAD PRO

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    Amogha A

    Hi Kevin,

    Thanks for reaching out. We would suggest you try the steps provided in the link below:

    https://support.logi.com/hc/articles/360023179974

    In case you need any additional support, please write back to us.

    Regards,
    Amogha
    Logi Support

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  • Kevin Cheong

    Dear Amogha,

    I have tried the solutions you provided but the problem still persist. 

    I found out that when I move my Mx Master 3S mouse arrow into the iPad and scroll using the wheel, my MacBook's screen is scrolling but not the iPad screen. That's is mean, the scrolling function has not been transferred to the iPad. 

    For the left and right buttons are working perfectly on the iPad but not the scrolling function.

    I strongly believe this is due to the Logi's software/driver compatibility issue. Logitech could look into this bug and I look forward to your solution as soon as possible.

    Thank you.

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  • Mohammad Ayub

    Hello Kevin,

    Thank you for reaching out. Please check if the scrolling option is enabled on the iPad and check for updates on the iPad as well.

     
    Let us know if you have other questions.

    Regards,
    Mohammad Ayub 
    Logi Support 

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