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Logitech G403 Hero suddenly stopped working

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  • Bình luận chính thức
    Praveen C

    Hi  Alexander,

    Thanks for reaching out and sorry to hear about the experience with G403 HERO gaming mouse.

    We would request you to please try the below steps to help fix the issue you are facing:

    1. Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver: https://support.logi.com/hc/articles/360023370233
    2. Windows only — Disable USB Selective Suspend:
    • Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.
    • Change both settings to Disabled.
    3. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen
    4. Try testing the device on a different computer.

    In case, if you need assistance, please write back to us.

    Best regards,
    Praveen C
    Logi G Support

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  • Alexander Reese

         I've tried everything that was recommended, however my mouse is still not working

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  • Shrivathsa

    Hi Alexander,

    Thanks for following up on your case and we are sorry for the delay in response. We'd love to keep the conversation going directly with the Support Team. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Shrivathsa
    Logi G Support.

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