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G933 mic not picking up sound

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    Praveen C

    Hi David,

    Thanks for reaching out and sorry to hear about the experience with G933 Gaming Headset.

    We would request you to please try the below steps to help fix the issue you are facing:

    1. Turn the headset off and back on. Then test the mic again.
    2. Restart LGS/G HUB:
    • From the system tray, locate the LGS/G HUB icon.
    • Right-click on the icon and then click Exit.
    • Launch LGS/G HUB.
    3. Check mute settings:
    • Make sure the red mute LED is off and the application in use is not muted.
    4. Keep other electrical wireless devices away from the USB receiver to avoid interference.
    5. Check the Windows Sound settings:
    • Right-click on the volume icon from the system tray, in the lower right corner.
    • Click Recording devices.
    • Make sure the headset microphone is selected as the Default Communication Device.
    • Highlight the mic then click the Properties button.
    • On the Levels tab, make sure the gain is at least 50% (recommended is 100%).
    • On the Listen tab, check Listen to this device.
    6. Test the mic:
    • Right-click on the volume icon from the system tray, in the lower right corner.
    • Click Recording devices.
    • Highlight the headset mic then click Configure.
    • Select Set up microphone, then Headset Microphone and click Next.
    • Read the sample phrase and adjust the mic volume.
    7. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
    8. Perform a hardware reset:
    • Plug in the device to USB power.
    • Remove the left side plate (on the mic side).
    • Press and hold the hardware reset switch with a pin for two seconds, as shown below. Repeat the two-second press twice.
    9. Test Wireless OFF Mode:
    • Connect the included 3.5 mm cable to the headset and test with a PC, Mac or mobile device.

    In case, if you need assistance, please write back to us.

    Best regards,
    Praveen C
    Logi G Support

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