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Factorio - Keyboard goes black when alt-tabbing (Logitech G910)

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  • Bình luận chính thức
    Mohammad Ayub

    Hello Paul,

    Thank you for reaching out. Could you please confirm if you have tried the same on a different game and check if the issue exists? Please check and lock the profile by enabling the persistent profile option.
    Refer to page 4: https://www.logitech.com/assets/65550/ghub.pdf

    Regards,
    Mohammad Ayub
    Logi G Support

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  • PaulSant8385

    Hi Mohammad,

    Thank you for the information. I do not seem to have the issue with other games, but I do not play any other games that use RGB profiles with my keyboard, only Factorio. I did apply the persistent profile as recommended  but the issue occurs the same regardless. In fact, I did notice that the keyboard RGB works outside of the game, and then not inside of the game when switching multiple times. When I go back into the game and the keyboard goes black, I can still restore the RGB by pressing the "T" key though. I suspect there is a glitch somewhere, but I have no idea.

    Thank you :)

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  • Shrivathsa

    Hey Paul, 

    Thanks for following up and we are sorry for the delay in response. 

    We kindly request you to check the in-game settings and check if that helps. 

    Regards,
    Shrivathsa
    Logi G Support.

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  • PaulSant8385

    Hi Shrivathsa,

    I have opened the Factorio settings in Settings>Other, and I have found the Logitech LED support option already enabled. I have also tested this with the suggested persistent profile option enabled and set to Factorio. I suspect this may be a glitch in the programming, is Logitech able to try and replicate the issue?

     

    You simply need to open Factorio while using the G910 keyboard and while playing a game, try switching between the game and other open windows, such as a web browser or Microsoft office, or any other program. As you do this, you will notice the RGB on the keyboard go black when switching back into Factorio. The "T" key that opens the research panel in-game will restore the RGB, so I suspect the issue is related to some programming somewhere. Please let me know if you need more information.

    Thank you :)

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  • Shrivathsa

    Hey Paul,

    Thank you so much for sharing the information here.

    We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. 

    Please feel free to reach out to us if you have any further queries or concerns. We will be more than happy to assist you.


    Regards,
    Shrivathsa
    Logi G Support.

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