Sustainability Navigation

RMA Request for G PRO Superlight

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  • Bình luận chính thức
    Kiran Kumar

    Hi there,

    Thank you for contacting us! 

    I would recommend you to please try the following troubleshooting steps and check if the issue can be fixed. If this doesn't fix we will help you in creating a ticket for RMA process. 

    To start our troubleshooting, please complete the following:

    1. Clean dust/dirt using a Q-tip or a compressed can of air.
    2. Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender.
    3. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the mouse from the home screen then go to Settings
    • If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen.
    4. Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager:
    • On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit.
    • Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process.
    5. Uninstall, reload mouse driver:
    • Right click on Windows or Start button and select Device Manager.
    • Under Human Interface Device, look for Logitech Virtual G-Hub Mouse.
    • Right click on it, select Uninstall.
    • Disconnect the mouse from the computer.
    • Restart the computer.
    • Reconnect device back to the computer and test.
    6. Try testing the device on a different computer.

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  • Raymond8150

    Hi Kiran, 

    Thanks for the response. I tested the steps and the issue is still occurring. 

    Best,
    Raymond

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  • Raymond8150

    Can I get an update on this please. 

    Thanks

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