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Issue where Circle view camera goes offline, again and again

Bình luận

7 bình luận

  • Claus Pedersen

    As a follow up, have been in contact with Apple community.
    I tried all they suggestings but did not fix it.

    Last idea from Apple was contact you.
    So please help with this.

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  • Wolfgang Bregenzer

    Exactly same issue…..i have 4 Cameras and I’m thinking about to put it in the garbage…..

    Pleas support give us a Solution for this Problem 

     

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  • Robert Roe

    Same here since iOS 16 issues with mine staying online. Will be fine for a couple of days then just stop working 

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  • Claus Pedersen

    So Logi support!

    It seems I'm not the only one with this issue.

    I have tried all your solutions, resetting all devices, only running 2.4 wifi. nothing helps.

    I have a ticket with you where we tried all these resets no luck Ticket Number : 9758062

     

    I moved the camera as close as 30 cm to my main Asus Mesh node, some issue.

     

    All points to the camera having an issue with Apple's update to Apple version 16(IOS,IPAD,TVOS)

    I would say that this sounds like a camera/firmware issue, So Logi, please like into updating the camera in homekit 

     

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  • Claus Pedersen

    So Well we wait on a fix from Logitech for this, I have an a small work a round.

    I added a smart plug, in front of the power adaptor.
    Now I added a automation in HomeKit.
    To power off the camera for 1 hour each night.
    As long as the camera not go into total freeze mode and a reset is needed, this should help it stay online.

    Back to you Logitech.

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  • zain akbar

    HELLO!

    So, while we wait for Logitech to address this, I have a quick workaround.
    The power adaptor now has a smart plug in front of it.
    Now I've incorporated a HomeKit automation
    should turn the camera off for one hour every night.
    This should keep the camera online as long as it doesn't completely freeze and a reset is required.

    REGARDS PicsArt Old Version.

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  • Tom0877

    Same here. I placed smart switches on my outdoor Cameras to reset power at will. My permanent fix for my other two indoor cameras was to replace them with Eufy models. No issues. I guess that will be my permanent fix for the outdoor cameras too. This issue has been with us for over a year and the manufacturer doesn't seem to care. I like their keyboards though...

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