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Problem viewing two webcams simultaneously

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Bình luận

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  • Bình luận chính thức
    Amogha A

    Hi there,

    Thanks for reaching out. We would suggest you try the steps provided in the link below and let us know the OS too:

    https://support.logi.com/hc/articles/360023179954

    In case you need any additional support, please write back to us.

    Regards,
    Amogha
    Logi Support

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  • EssKayKay

    Obviously you didn’t read my post or understand what I wrote.  The article states connecting to and external hub is not recommended.  However, that is exactly what I want and need to do as my laptop does not have enough USB ports.  My two cameras are the C-920 and C-922 connected to a Dell XPS 13 running Windows 10.  I am viewing the cameras via OBS Studio.

    The weird thing is this worked perfectly with my old HP Pavilion laptop running Windows 7.  Why would this stop working on a newer more powerful computer running a newer more robust OS?  I have read where some users are connecting numerous webcams simultaneously.  I only want to view two.  I would surely think this is not a problem but I’m not the most tech-savvy guy around.

    Any other suggestions would be helpful.

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  • VASANTH J

    Hi there,

    Thanks for reaching out. We would suggest you to try the steps below:

    Make sure the webcam is connected directly to the computer and not to a hub, extender, switch, adapters or something similar.
    Disconnect/reconnect webcam to the same or different USB port.
    Try different software. For example, Windows Camera app.
    Try on a different computer.
    Logitech webcam work on UVC drivers, which are by default included in most common operating systems. Try to run Windows update or update your Mac to the latest macOS version.
    Windows only:
    Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the webcam again.
    Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
    Check hardware compatibility and troubleshoot the connection.
    Upgrade firmware if available.

    In case you need any additional support, please write back to us.

    Regards,
    Vasanth
    Logi Support.

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  • EssKayKay

    Again, you are not solving my problem.  I understand this is not recommended but I want/need to connect to an external hub.  Why would this work with my old laptop and not the newer one?  Could this be an OS thing - Win7 vs. Win10?  Oh well, I guess I tried.

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  • VASANTH J

    Hi there, 

    Thanks for following up. We are sorry for the inconvenience. We request you to try the steps below and let us know the outcome:

    - Connect the product, and Please update UVC drivers
    https://support.logi.com/hc/en-us/articles/360023263194
    - Make sure the extender you are using is compatible/supports USB 3.0, also check you have connected the extender to your system on a USB 3.0 port

    In case you need any additional support, please write back to us.

    Regards,
    Vasanth
    Logi Support.

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  • EssKayKay

    I tried your suggestion but no-go.

    I got a hold of my sister’s HP Envy x360.  I connected the USB hubs (USB-A & USB-C) to the HP – both of them worked fine.  So apparently it may be an issue specific to my Dell XPS13 laptop.

    Like I have noted, I am not the most tech-savvy guy around.  But, since my machine is only an 11-inch laptop and the others were 15-inch units.  Could this have something to do with the size of the laptop?  I know that sounds weird but I assume my smaller machine has a smaller motherboard.  I’ve read that there may be concerns where different USB ports are connected different USN controllers (or something like that).  Does my small unit only have one controller and the larger units have two controllers? 

    Please bear with me as I am only grasping at straws here so please.  Again, any suggestions are greatly appreciated,

    Steve K.

     

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  • EssKayKay

    Hey thanks for being so understanding and supportive Logitech.  Maybe I should buy a few more of your devices.  Now I understand this may be a Dell problem but Dell is a major player in this PC market.  Oh well, I'll keep looking. . .

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  • VASANTH J

    Hi there, 

    Thanks for reaching out and sharing the information. 

    You are welcome. We are so glad that we were able to help. Since the issue is with the Dell, we request you to contact Dell customer support to resolve the issue. Let us know if you have any questions or concerns any time in the future.

    Regards,
    Vasanth
    Logi Support.

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