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G Pro Superlight has double clicking...

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  • Bình luận chính thức
    Praveen C

    Hi James,

    Thanks for reaching out and sorry to hear about the experience with the PRO X Superlight Gaming mouse.

    We would request you to please try the below steps to help fix the issue you are facing:

    • Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender
    • Update the device's firmware

    1. Download and install Logitech G-Hub (Available here: https://support.logitech.com/en_us/software/lghub)
    2. Launch the software, select the mouse from the home screen then go to Settings
    3. If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen

    • Assign a different command to the button

    1. Using Logitech Gaming Software or G-Hub, select the mouse from the home screen then select Commands Tab
    2. Try to assign another command to the button or swap the command in between buttons that are working and non-working
    3. Another option is to try using the mouse while the Logitech software is not installed

    • Adjust double click sensitivity

    1. Open Control Panel
    2. Select Mouse
    3. Go to Buttons Tab
    4. Under Double Click Speed, move the slider to Fast
    5. Click Apply then OK

    • Uninstall, reload mouse driver

    1. Right click on Windows or Start button and select Device Manager
    2. Under Human Interface Device, look for Logitech Virtual G-Hub Mouse
    3. Right click on it, select Uninstall
    4. Disconnect the mouse from the computer
    5. Restart the computer
    6. Reconnect device back to the computer and test

    Use the website below to verify/confirm Double Clicking

    1. Go to https://codepen.io/nfxpnk/pen/vERyxK
    2. Register at least 100 clicks
    3. The website will indicate if there are double clicks
    4. Note: This is a third party site that is used by customers worldwide to verify double clicking issues.
    5. Note: Logitech does not bear any responsibility for anything that might happen upon using the site.

    In case, if you need assistance, please write back to us.

    Best regards,
    Praveen C
    Logi G Support

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  • James C

    Yup, I'm still having problems after I did everything you asked. 

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  • Mohammed Zain

    Hello James,

    Thanks for following up and we're sorry to hear that the issue persists. e would love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a ticket for you and our support team will reach out to you as soon as possible. 

    Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Zain
    Logi G Support

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