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G502 Lightspeed Mouse is not charging anymore HelP!

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    Shrivathsa

    Hey there, 

    Thanks for reaching out and we are sorry to hear about the inconvenience caused. 

    Please do follow the below steps and check if that helps to resolve the issue: 

    1. Fully charged the device. Check the power switch/button.
    2. Try with a different USB charging cable or cradle and connect to a different power source.
    3. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
    4. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
    5. Keep other electrical wireless devices away from the USB receiver to avoid interference.
    6. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574
    7. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
    8. Windows only — check if there are any Windows updates running in the background that may cause the delay.
    9. Mac only — check if there are any background updates that may cause the delay.
    10. Try testing the device on a different computer.

    Regards,
    Shrivathsa
    Logi G Support.

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