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G513 CARBON two keys don't light up

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    Shrivathsa

    Hey Catalina, 

    Thanks for reaching out and we are sorry for the delay in response. 

    Please do follow the below steps and check if that helps: 

    • Clean dust/dirt using a Q-tip or a compressed can of air

    • Update the device's firmware
    1. Download and install Logitech G-Hub (Available here: https://www.logitechg.com/en-us/innovation/g-hub.html)
    2. Launch the software, select the keyboard from the home screen then go to Settings
    3. If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen

    • Check light settings on G-Hub
    1. Launch the software and select the keyboard from the home screen
    2. Go to Lightsync tab
    3. Under Effect, select Fixed

    Regards,
    Shrivathsa
    Logi G Support.

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