E2018: Failed to communicate with software update server
I am unable to get past this error. I can access the Hub and control it from the app, but I cannot edit activities. Please fix this defect.
Harmony Android App for Harmony Hub Companion.
-
Dear Customers,
Can you please try to Sync the remote using the MyHarmony Desktop Software and check if that resolves the issue.
If you don't have a PC or facing any issues in Syncing the remote with the MyHarmony Desktop Software, then please try the following steps to see if that helps.
- Clear Harmony App Data/Cache
- Factory Reset the Harmony Hub.
- Launch the Harmony Mobile App.
- Login with an existing account.
- Restore the account and make a Sync.
Steps to Clear Cache https://www.lifewire.com/clear-cache-android-4157780
Steps to Factory reset the Hub: https://support.myharmony.com/en-us/how-to-factory-reset-your-harmonyThanks,Lokesh -
How to clear app cache on iOS? Delete the app and reinstall?
I can't believe the solution is a factory reset. That seems pretty extreme for something that seems to have broken on the cloud side.
I had seen some people on reddit say that factory reset helped, but didn't completely fix things. I guess I'll see if I can find time tonight to mess with it.
-
Hi @Justin Wood,
It may only be a short-term problem. Could you kindly give making a sync another shot? If the problem persists, submit the logs and let me know the logs submission date and time to troubleshoot further.
@Ashley Ulwelling & Brian Spurr,
Please try the steps referred this link and these should solve your problem.
https://support.logi.com/hc/en-us/community/posts/10132093671703-Alexa-and-Google-Home-not-working-Getting-error-E2018-when-syncing-the-remote
Thanks,
Lokesh -
Same. Today I bit the bullet and reset the remote, uninstalled and re-installed the app, and readded the hub from scratch. It worked but only after multiple tries. Took forever but was finally able to edit and add new activities. The server connections are insanely slow. I don't think I'll be buying any Logitech remote products anymore. Definitely nothing from any vendor that requires "cloud" connectivity anymore that can be bricked on a whim of the vendor with no warning. A Happy Thanksgiving from Logitech.
-
Please try the steps referred this link and these should solve your problem.
https://support.logi.com/hc/en-us/community/posts/10132093671703-Alexa-and-Google-Home-not-working-Getting-error-E2018-when-syncing-the-remote
Thanks,
Lokesh
Vui lòng đăng nhập để lại bình luận.
Bình luận
33 bình luận