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Order Status - Stuck on Accepted

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Theo dõi
Jared Jozsa

My order status has been staying on 'Accepted' since I placed my order 3 days ago. I paid extra for 3-4 day shipping so should I be expecting this to arrive today / tomorrow even though I never got a shipping notice or tracking number? Come on guys, what gives?

Order #: [Removed by Moderator]

2

Bình luận

44 bình luận

Ngày Bình chọn
  • Bình luận chính thức
    Sha S

    Hi Jared,

    Thank you for reaching out. The order for your Logitech product has been placed and the status is "in progress". You will receive a confirmation email or message soon. Try checking your spam folder and inbox for the mail and message. Let us know if you have any questions or concerns further and we will help you get connected with our team.

    Regards,
    Sha
    Logi G Support

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  • Jared Jozsa

    Sha S nothing in my inbox or Spam folder, and on the site it still says 'Accepted'. How do I go about canceling this order?

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  • Sha S

    Hi Charlie,
    Thank you for following up. We'd love to help open a case to provide a solution directly over email. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Sha
    Logi G Support

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  • Sha S

    Hi Jared,
    Thank you for following up. We'd love to help open a case to provide a solution directly over email. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Sha
    Logi G Support

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  • Jared Jozsa

    When can I expect that email? Been monitoring my email for the last 2 hours and nothing. What's the deal with Logitech being so extremely slow / unresponsive? You didn't answer my question in regards to canceling my order, or at the VERY least give me a partial refund for the expedited shipping I paid for. Please let me know ASAP what is going on.

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  • VASANTH J

    Hi Jared, 

    Thanks for writing us back and being patience. 

    Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.

    Regards,
    Vasanth
    Logi Support.

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  • Michael85794678

    I'd like to find out when my order will ship also. It's order # [Removed by Moderator]
    , I placed it 4 days ago and from what I understood, I should receive it in 4 business days and it's still in Accepted status.

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  • VASANTH J

    Hi Michael,

    Thanks for reaching out.

    We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Vasanth
    Logi support.

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  • Celines Mercado

    im having the same problem. paid for the 8 dollar shipping option and my order is still stuck on accepted after a week of ordering

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  • VASANTH J

    Hi Celines,

    Thanks for reaching out.

    We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Vasanth
    Logi support.

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  • Mark H

    Hello, my order too is stuck on accepted when the order was placed I was led to believe it would be shipped within a couple of days; which hasn’t happened. It’s stuck on accepted. Order #[Removed by Moderator]

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  • VASANTH J

    Hi Mark,

    Thanks for reaching out.

    We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Vasanth
    Logi support.

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  • NicoleGilroy9342
    • Đã sửa

    Hi there, my order (#[Removed by Moderator]
    ) is also stuck in Accepted since I ordered it on Monday. Can I get an update on my order please? Thanks.

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  • Sha S

    Hi Nicole,
    Thank you for reaching out. We apologize that we are anticipating delays of up to 10 days on order processing time.

    You can find more information here:
    < https://support.logi.com/hc/articles/360023351333/ >

    If you'd like to check the status of your order, feel free to check it here <www.findmyorder.com>

    If you didn't get the answer you were looking for, write back to us and we will help you get connected with our team for further assistance. 

    Regards,
    Sha
    Logi G Support

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  • Austin Gann

    Order was placed on the 6th and says it’s still “accepted” my order number is #[Removed by Moderator]

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  • D KARTHIK

    Hey Austin,

    Thanks for reaching out to us.

    Thank you for your response. We would love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a ticket for you and our support team will reach out to you as soon as possible.

    Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Karthik
    Logi Support

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  • Josh Meredith

    Hey I'm also having this same issue. Can someone help me out. Thank you

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  • D KARTHIK

    Hey Josh,

    Thanks for reaching out to us. Apologies for the delayed response.

    We see that there is an open ticket. We'd love to keep the conversation going directly with the Support Team. Furthermore, we have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there. 

    Regards
    Karthik
    Logi G Support

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  • Renee

    Hello, I am having the same issue here (order status remains "Accepted"), could someone help with my order please? Thank you! 

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  • VASANTH J

    Hi Renee, 

    Thanks for reaching out. 

    We have noticed that you have a ticket open with our support team in regards to the above issue. We would love to keep the conversation going directly with the Support Team. Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.

    Regards,
    Vasanth
    Logi Support.

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  • Guilherme Ribeiro Marth

    Hello, i'm having the same problem. I place my order last saturday and I paid extra for 1-2 day shipping. The deadline was today, but the order status stays "accepted". I'm from Brazil, and I Will return next Friday. The order was made to delivery the product in France.

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  • VASANTH J

    Hi Guilherme,

    Thanks for reaching out. 

    We have noticed that you have a ticket open with our support team in regards to the above issue. We would love to keep the conversation going directly with the Support Team. Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.

    Regards,
    Vasanth
    Logi Support.

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  • Martin Paredes-Segarra

    Hello, I am having the same issue here (order status remains "Accepted"), it's been already 7 days with no response since i bought it last friday 25th, could someone help with my order please? Thank you!

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  • Marcos Rodriguez

    I have the same problem, more than a week in accepted, no mail no nothing with tracking number , did check spam and same…

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  • VASANTH J

    Hi Martin,

    Thanks for reaching out.

    We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Vasanth
    Logi support.

    0
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  • VASANTH J

    Hi Marcos,

    Thanks for reaching out.

    We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Vasanth
    Logi support.

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  • Marcos Rodriguez

    Great service, after my comment i recived a ticket and the same day got my tracking number 🤘🏽

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  • MARIA KARYDI

    Hi there!
    My order is also stuck on 'Accepted' since I placed it about 5 days ago.
    Also, the bot gives the same answers and it is not helping. Could you please let me know about the Actual progress of my order?

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  • VASANTH J

    Hi Marcos, 

    Thanks for writing us and being patience. 

    We're so glad we were able to help! Let us know if you have any questions or concerns any time in the future.

    Regards,
    Vasanth
    Logi Support.

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  • VASANTH J

    Hi Maria,

    Thanks for reaching out.

    We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Vasanth
    Logi support.

    0
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