If your mouse unexpectedly turns off and on, reboots, or keeps restarting, try these troubleshooting options:
Check power and connections
- Replace the batteries or fully charge your mouse if it is wireless.
- Ensure all cables and power cords are firmly connected and not damaged.
Look for physical damage
- Inspect cables, connectors, and USB receivers for visible damage.
- Try plugging your mouse or USB receiver into a different USB port or another computer.
Reduce wireless interference
- For Bluetooth or wireless devices, move other electronics away from your mouse and USB receiver to prevent wireless interference.
(For Windows) Adjust power settings
- Open Device Manager on your Windows computer.
- Expand Universal Serial Bus controllers > Right-click USB Root Hub > Select Properties.
- Under the Power Management tab, uncheck Allow the computer to turn off this device to save power.
(For Windows) Test in Safe Mode
- Restart your computer in Safe Mode.
- Check if your mouse continues to restart. If not, it might be a software issue.
Reset your mouse
- Refer to Logitech Support for model-specific reset procedures for your mouse.
If these steps do not resolve the issue, contact Logitech Support for detailed assistance.
重要提示：罗技不再对固件更新工具提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再对 Logitech Preference Manager 提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再对 Logitech Control Center 提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再对 Logitech Connection Utility 提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再对 Unifying 软件提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再支持或维护 SetPoint 软件。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
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