Follow the instructions below to successfully update the firmware of your G321 headset using the Firmware Update Tool.
Before you begin:
The firmware update requires a Windows 11 PC.
Make sure the headset is charged adequately (more than 50%) before starting the firmware update.
The headset must be connected via LIGHTSPEED mode for the firmware update to apply.
Connect the USB wireless receiver directly to the PC’s USB port. Avoid using USB hubs.
You can also keep the charging cable plugged into the headset while starting the firmware update.
During the firmware update
Do not change the connection from LIGHTSPEED mode to Bluetooth mode during the update.
Keep the PC’s screen awake and do not quit or close the Firmware Update Tool while the update is in progress.
Wait for the update to complete. It is normal for this to take around two to three minutes.
Important: Do not manually turn the headset off or on while the firmware update is ongoing. If the headset turns off and on automatically, let it continue the update without interrupting.
Troubleshooting
You can repeat the complete process if the firmware update fails.
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If the update fails with an error code, make sure to check all the points above and try again using a different USB port on your PC.
重要提示：罗技不再对固件更新工具提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再对 Logitech Preference Manager 提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再对 Logitech Control Center 提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再对 Logitech Connection Utility 提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再对 Unifying 软件提供支持或维护。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
重要提示：罗技不再支持或维护 SetPoint 软件。强烈推荐您将 Logi Options+ 用于受支持的罗技设备。在此过渡期间，我们将为您提供帮助。
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