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Introducing Options+: Upgrade your experience with the next-generation Logitech app for mice & keyboards

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評論

209 條評論

  • Sneha D

    Hi Tim,

    Thanks for reaching out and we are glad that you love the Logi Flow feature. We will keep adding more devices to Options+ Beta. So if your device is not supported yet, please stay tuned. You can use your device in Options until then.

    Regards,
    Sneha D
    Logi Support

     
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  • Daniel Rodriguez

    Will the craft keyboard be added to options+? That's the only thing keeping me from using it. I use the MX Master 3 (supported) and Logitech Craft (not supported). On windows.

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  • Luyao Wu

    I tried the new version, it works with macos's universal controller's scroll function now, but the scroll speed on the other mac will be way too fast, disable the option+ then the problem goes away. What is going on?

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  • Luyao Wu

    Following up above, I can confirm it is caused by the smooth scrolling function by the option+, disable that will fix the issue, can Logitech fix that? It is a big bug

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  • Riccardo Merlo

    Yea it happens with iPadOS too, Universal Control scroll is too fast

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  • Sha S

    Hi Daniel,
    Thank you for reaching out. Here is the list of supported devices. We plan to bring additional devices to Options+. Options+ will have many of the same features as Options but with an updated interface designed to be easier to use for all. Over time, Options+  will also get new features that were previously not possible in Options.
    Regards,
    Sha
    Logi Support

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  • Sha S

    Hi there,
    Thank you for reaching out. We are aware of the Universal Control limitations at this time. For immediate action, you can uninstall Options/Options+ or disable Universal Control. We plan to have a fix within a week on Options+ and by the end of the month on Options that will alleviate this issue on the secondary computer.
    Regards,
    Sha
    Logi Support

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  • Louie

    Option+ (Beta 0.91.3227) cannot detect connected devices. Both MX Keys and MX Master 3 are connected to the same Unifying receiver, they are both working fine as I am using them right now. But Options+ is failing with errors.

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  • Pooja B

    Hi Louie,

    Please be informed you that you need to use only one software. We request you to remove options and use only options+.

    Also, request you to help us with the operating system so that we can help you in a better way.

    Regards,
    Pooja
    Logi support 
     
     
     
     
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  • Louie

    Uninstalled Options, it's working fine now, Options+ can detect both Keyboard and Mouse.

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  • Pooja B

    Hi Louie,

    We're glad to hear that and thanks for sharing it here. Let us know if there is anything else in the future we can do to assist. 

    Regards,
    Pooja
    Logi support 

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  • tom k

    very bad app for m1 devices!

    can't understand how after 1+ year we still get beta stage!

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  • Sneha D

    Hi tom ,

    Thanks for reaching out.

    Please be informed that Options+ is fully compatible with Mac M1.

    If you've any issues, kindly follow the link below.

    https://support.logi.com/hc/articles/1500005514962-Logi-Options-permissions-on-macOS

    However, we will take this as feedback and  pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,
    Sneha D
    Logi Support

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  • Sneha D

    Hi there,

    Thanks for reaching out and we apologize for the delay in responding.

    We'd love to help you out here. Hence, I kindly request you to provide a brief summary of the issue.

    Regards,
    Sneha D
    Logi Support

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  • Lucas Leme

    Will you add the option "Audio Output Cycle" to customize a mouse button just as you have in the Logitech G Hub?

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  • Pooja B

    Hi Lucas,

    Thanks for asking it. Please be informed that we would not able to comment on that. However, we will take this as feedback and pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist. 

    Regards,
    Pooja
    Logi support

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  • Jakub Chrudina

    Hi, Options+ dont work on my MacBook Air M1, 12.3.1 (MX Keys for Mac and MX Master 3). Mouse and keys work OK, but Options+ dont see booth. Instal, reinstal, still same. I think this is problem with /Library/LaunchAgents and /Library/LaunchDaemons folder, maybe missing Logi files in this folders, I dont know. If I try add mouse or keys on Options+, found the device, but then i still see "Downloading device information". Please help me. Thank You! 

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  • Sneha D

    Hi Jakub,

    Thanks for reaching out. Kindly try the following.

    1. Check if your device works correctly within the operating system. For example, if you have a mouse, does the pointer move on the desktop? For keyboards, can you type with your keyboard?
      • If you have Windows system, check to see if your device is found in Devices and Printers. If you can’t see your device, check Device Manager for any errors or unrecognized devices (normally a yellow exclamation mark).
      • If you have Mac system, click on the Apple symbol – About this Mac – System Report – on the Hardware tab look for USB. On the right side, you will see the USB device tree.
    2. Check if .NET Framework is up to date. See the Microsoft instructions here.
    3. Try to install Logitech Options+ while your computer is in a clean boot state (this is different from booting into Safe Mode). When you perform a clean boot, Windows starts with a minimal set of drivers and startup programs. You can then determine whether a background program is interfering with the program. Please see the Microsoft instructions on performing a clean boot here.

    Regards,
    Sneha D
    Logi Support

     

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  • Jakub Chrudina

    Hi Sneha,

    use Mac OS (12.3.1 ). Mouse and keyboard works ok (bluettoth or 2.4 GHz dongle, all work ok), but Options+ dont see booth. This is my problem: https://www.youtube.com/watch?v=6PX6ufNLmLI

    I suspect missing launch damenon or launchagents in folder /Library/LaunchAgents a /Library/LaunchDaemons and user//Library/LaunchAgents. This is these folder in my Mac.

     

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  • Sneha D

    Hi Jakub,

    Thanks for following up. Please try the following.

    Steps for uninstalling.

    > Open Finder
    > Search for Applications and open
    > Navigate to Options+
    > Right-click on Options+
    > Select Move to Bin

    You can install options+ from the below link:

    https://www.logitech.com/software/logi-options-plus.html#software-download

    Also set options permissions: https://support.logi.com/hc/articles/1500005514962

    For more information, refer the below link:

    https://support.logi.com/hc/articles/1500006416522

    Regards,
    Sneha D
    Logi Support

     

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  • Jakub Chrudina

    Hi Sneha,
    I have repeated this process many times. I restarted my MacBook too, but nothing helps...

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  • Ivo Baldi

    Logi Options+ does not support my MX devices (1st Generation and 2S).

    Is this really the case or is something wrong on my side? All permissions have been set accordingly.

    Thanks for your asistance.

     

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  • Saurav T

    Hi Jakub,

    Thanks for reaching out.

    Can you please create another mac profile and check whether issue persists or not.

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Saurav T

    Hi Ivo,

    Thanks for reaching out.

    Please be informed that MX master 2S is not compatible with options+. You can check the compatible devices list from the below link:

    https://www.logitech.com/software/logi-options-plus.html#supported-mice 

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Nathan Dsilva

    Does anyone know if the Zoom using scroll wheel for thumb button work on the MX master 3 yet? The last time I installed Logi options + in March it wasn't working. Also, any other customisation that worked in Options and don't work in Options +?

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  • Sneha D

    Hi Nathan,

    Thanks for reaching out. 

    If you are using the Application Specific Profile, the zoom in/out is determined by whatever tool you have selected within app at the time (it changes based off the tool).  It is not able to be customized if you are using the built in Application Specific Profile.
     
    Also regarding current Options features that are not yet available in Options+ beta, kindly refer to the link below.

    Regards,
    Sneha D
    Logi Support

     
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  • Nathan Dsilva

    Hey Sneha,
    I wasn't referring to the scroll wheel during normal use. I'm referring to the "Zoom using scroll wheel" customisation option that I have set to the thumb button, I use that to zoom in and out of my timeline in Premiere Pro. It's not mentioned as missing, but it was missing until March while not being mentioned as a missing feature.

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  • Sneha D

    Hi Nathan,

    Thanks for following up. 

    Could you kindly try the lastest version of Options plus. 
     
    Regards,
    Sneha D
    Logi Support
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  • Sumair Tariq

    In the Logi+ app, whenever I submit a feedback, it says it was posted to the Feedback Forum. Is that going to be accessible any time soon? Beacuse nothing happens when I click on the link, and I couldn't find this forum in any other place.

    โปรฝาก 99 รับ 300

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  • Sneha D

    Hi Sumair,

    The team will surely look into the feedback submitted and work on it. Kindly keep checking for updates on the Options+ page.

    Regards,
    Sneha D
    Logi support

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