If your earbuds are not working as expected, try the following:
- Make sure your Jaybird RUN earbuds and your Bluetooth device are fully charged. See How do I charge my Jaybird RUN earbuds and charging case?.
- Turn your audio devices Bluetooth off for at least 10 seconds and then back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
- If this doesn’t solve the problem, reset your earbuds. See How do I reset my Jaybird RUN earbuds?. After resetting your earbuds remember to pair your earbuds to your audio device again.
- If you can’t find a solution and your earbuds continue to not work as expected, please contact Support.
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