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G933 Audio Issue: Static noise, feedback, or crackling when moving or using the Mic

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If your G933 produces static noise, feedback, or crackling when you move or use the mic, it may be due to the following:
  • Battery charge level is low/empty. Power draw exceeds power supplied.
  • Environmental/connection interference
  • Wireless noise
  • Headset volume level is very low
  • The USB receiver is not connecting with headset
  • Firmware needs to be updated
Possible solutions:
  1. Charge the headset. 
  2. Make sure the headset battery has been charged to at least 3% or higher.
  3. Improve connection stability and wireless environment — improve the line of sight between the headset and Wireless Mix adapter:
    1. Move from the ports on the back of the PC case to the ports on the front
    2. Do not use the headset close to a microwave.
    3. LAN events may have extreme wireless noise.
  4. Perform a hardware reset. 
  5. Re-pair the headset and Wireless Mix Adapter:
    1. Insert a pin into the reset port on the adapter to initiate the pairing mode. The LED on the adapter will begin to blink to indicate pairing mode.
    2. Once the LED begins blinking, remove the pin from the reset port on the adapter.
    3. Hold the Microphone Mute button for 15 seconds.
    4. The G logo turns to a solid color and then returns to your selected lighting when pairing is complete.
  6. Make sure you have the latest firmware for your G933:
    1. Launch LGS.
    2. Click the Settings icon. (The gear icon in the lower right corner.)

      Settings Icon

    3. Click the G933 tab.

      G933 Tab

    4. The Firmware version should be indicated. It also indicates if it is up to date and the last time an update was checked for.
    5. If a firmware update is needed, the Update button will not be grayed out.

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