Features and Settings
- How long does it take for a full charge on my CLOUD handheld?
- What is the battery life for my device?
- Where can I find the Album and Settings?
- What is the Quick Settings menu?
- Can I take screenshots?
- How can I wake up the device?
- Does the touch screen have a multi touch function?
- Are CLOUD’s controller buttons customizable?
- How to install an SD card (micro) and manage storage
- How much storage does my device have and can it be upgraded?
- Does the audio jack support audio + mic?
- Does the device support USB Type-C headsets?
- What is the difference between Tablet and Handheld mode?
- Switch between Handheld and Tablet mode
- Does the device support DisplayPort from its USB-C port?
- What kind of haptics does the CLOUD have?
Streaming & Apps
- Why does my game lag and have poor streaming quality?
- Recommended internet connection speed for cloud gaming services
- My controller does not respond when playing PS Remote Play
- I can't take screenshots on PS Remote Play
- How do I stream my game on Xbox?
- How do I stream my game on Moonlight?
- I can’t find my PC in Steam Link
- How do I play games on GeForce Now?
- How do I play games on Amazon Luna?
- How do I quit a game in Xbox or GFN?
- How do I uninstall apps?
- How do I add apps to Quick Start?
- Can I save a webpage as an app?
Troubleshooting
- Why can't I open two or more apps in Handheld mode?
- Some apps won’t switch to landscape mode
- My joystick does not work on an app
- My app does not respond when I start the camera on some apps
- I can't open or play a video saved on my CLOUD handheld
- My micro SD card is not recognized on my CLOUD
- My PC can’t read the CLOUD’s micro SD card
- How do I force reboot the CLOUD?
- The CLOUD does not connect automatically to WiFi after I enter the password
- The joystick and D-pad does not let me enter text or the WiFi password
- How do I add a hidden WiFi network?
- Where can I check for system updates via OTA?
- Why haven't I received an update?
- I forgot my lock screen's pin or password
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