If your earbuds are not working as expected, try the following:

1. Make sure your Jaybird RUN earbuds and your Bluetooth device are fully charged. See How do I charge my Jaybird RUN earbuds and charging case?.
2. Turn your audio devices Bluetooth off for at least 10 seconds and then back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
3. If this doesn’t solve the problem, reset your earbuds. See How do I reset my Jaybird RUN earbuds?. After resetting your earbuds remember to pair your earbuds to your audio device again.
4. If you can’t find a solution and your earbuds continue to not work as expected, please contact Support.